Hello and thank you for your question. I will be very pleased to assist you. I'm a practicing lawyer in England with over 10 years experience.
From what you say am I correct that you retain a copy of the receipt signed by the foreman please?
Yes I have this receipt. Also the printed flyer put through my door states" our work is guaranteed and we do not take payment until the project is completed to your total satisfaction". It also states all work guaranteed 7 years. I should have been more cautious when asked for £900 cash the day before they started. Apart from the drive which is now showing the old tar through they also built steps at front and back and a single line of bricks around the garden area. This was all agreed in the price of £2000
I am very sorry I have noted this relates to Scotland rather then England and Wales. With your permission may I transfer this to the Scottish law forum where one of my Scottish lawyer coleagues will assist you?
This is alright. But put me right on one point. I have paid £33 but I do not intend this to be a monthly subscription. If I have signed up for £33 a month please casnce
Sorry but something went wrong with the last bit of typing. I cannot continue right now as I have a sick husband. I do not intend paying £33 per month and if this is the case please cancel my payment and refund and close this case. Thanks. I should have waited until tomorrow when I had more time.
Customer services can assist with this. You will not pay any subscription you did not intend to. I do not want to refer this to customer services now as it will delay my colleague being able to assist you. Could you mention this again to my Scottish lawyer colleague when you are finished so he can refer to customer services to check you are not signed up to something you did not intend?
Will he contact me by e mail and I can continue with him. This was a one off question as to my rights and not inten ded to carry on for months. Many thanks.
Please confirm that I can leave the website for now and will be contacted one way or another by e mail. Either some detail of my rights and how to go about them or a refund of my £33.
Yes of course. You should receive an email when my colleague replies to you.
Thanks and bye.
Sorry I have taken so long to get back to you. My husband has dementia and parkinsons and takes up a lot of my time. Is it correct that there is no legal requirement for Mr Joyce to issue a receipt. Surely this is wrong from a tax point of view. I shall speak to my solicitor but I hesitate to spend a large sum and maybe get nothing back At the moment when I try the phone there is an answering service that says the phone is switched off please try later or send a text. I have an address from their flyer of a Head office in Romford RM6 4AH. Is there any way I can confirm the address is correct from the postal code? I wrote to them months ago but had no reply. I cannot see them listed when I googled Romford. There is a website but anyone can make one of those and there are no contactable phone numbers shown that I can see. it is www.countryandtownbuilders.com
Finally - how can I get a 7 year guarantee if no receipt is issued? Sadly I can see I am getting nowhere as this man is so hard to contact and you are just an advisory service and do not get involved. He answered the phone once and recognised my voice and refused to speak to me.
Re my question above - surely I must have an official receipt to claim a 7 year guarantee?
I rated you again and was informed I would have to pay twice as I( had already rated you. Is this the case. Will it cost me another £33?
This is a crazy system. AS suggested I have just rated you and was advised that I would have to pay a further £33 as I had already rated you, so, sorry but there is no way I am going to pay another £33. Your system says I have rated you. I can't remember what I rated but this time it was good service if that helps
You have a crazy system as it keeps asking me to rate after each question instead of only asking at the conclusion. Also I have been asked who I want to rate and referred back to this site but there is no place to really give the answers as requested. However I shall say let my rating refer to JGM as most answers came from him as Scots Law is involved. This was picked up but not immediately by the English lawyer (can't remember his initials) but he was going to be helpful I am sure. I am not rating again as I may be asked for another £33!. I guess I shall just have to let it drop as when I phone it says "please phone later or send a text". Unless you could try and contact him.
Please close the question as you do not appear to be able to do anything to assist. I have done everything asked of me re rating etc.
How many more e mails will I get re this. Thanks and please close the sub ject. I( have rated you and don't dare do so again!!