Thank you for your useful information. I have drafted a lettter to Currys and would appreciate your opinion. Please see below. Thanks.
Lease contract: xxxxxxxx.
Further to previous correspondence.
I have taken legal advice on the situation. I am advised that what happened to me prior to my signing the lease contract for the computer involved an element of fraud. The reason for this is that I signed a contract without knowing what it contained.
I did not know what it contained because of the way it was presented to me. In addition to the computer a number of items of software and services appeared on the final receipt which were inadequately described to me before I signed the contract and the cost of which had not been shown to me in the shop. These were items I would have refused had their nature and cost been clear. As described in my email of 16th August 2015 I had already refused the Windows 10 installation charge at the Finnieston store. I would not have accepted the MS Office installation as I already have access to Office 365 through my Grandfather’s subscription. Nor would I have accepted the antivirus software. Some benefits were described but the considerable cost was never clear.
To summarise the manner of the sale. I was drawn to make the purchase at Currys because of a bargain offer for a computer which matched my well-researched requirements – I am a Ph.D. Student. Initially I intended to buy a computer outright. I made 2 abortive visits to Currys Finnieston store. Only a display item was available and this could not be made available to me. I was directed to the Hamilton store for the same offer where again the only computer available was a display model, parts for which could not be found. In discussion with a saleslady I was offered a more expensive model with extras, under contract, at an all-inclusive price of £32.22 per month over 2 years. This lady did not give me a breakdown of the individual components of the contract with their individual costs. I was passed on to a salesman, Ross, we talked about a number of non-specific things. Again the costs of the individual items and, in particular, the total cost of the contract was not specified. I never saw these figures in writing, only the monthly payment. Nor was this information included on the contract which I signed. The items were listed in code form but without their costs. My boyfriend, ***** *****, who was with me all the time will corroborate what I have written. I repeat that had they been described to me I would have declined the extras, for the reasons described above.
As soon as I realised what had happened I wrote the email which I sent to Currys Customer Services at 23.01h on the day of the purchase, 16th August 2015. I confirm my desire to have the contract cancelled and the money already paid refunded. I am advised to pursue this to the small claims court if necessary.
I feel I have been forced into a situation which I never intended. I was drawn into the shop by an offer which the company was unable to fulfil. I have become a very dis-satisfied customer, pressured into an expensive contract which in no way matches my requirements at the outset.