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Thank you for your question. I am a solicitor in Scotland. If TalkTalk accept that you cancelled then they MUST give you a refund. However, they are not easy to deal with. I suggest you write to your bank and explain the situation and instruct your bank to refund you under the Direct Debit Guarantee. Your bank can then claim the payment from TalkTalk's bank. I hope that helps. Please leave a positive rating so that I am credited for my time.