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Michael
Michael, Technician
Category: Small Appliance
Satisfied Customers: 9568
Experience:  Small appliance technician
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HI I am after some help, I have a grundig UM 9140food mixer. It

Customer Question

HI
I am after some help, I have a grundig UM 9140food mixer.
It has stopped working , the LED light come's on but the mixer does not turn.
I am out of warranty as it is about fifteen months old , it has only been used 6
times.
I would appreciate some help thanks.

Yours Truly XXXXX
Submitted: 3 years ago.
Category: Small Appliance
Expert:  Michael replied 3 years ago.
Hello,
I am Tech Michael and I will be assisting you today.
Please be patient with us as these are technical questions and some testing may be required.
It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis.
Did you notice if the unit seemed to strain or smell burning when it failed?
Or did it work fine but wouldn't turn on one day?
Thank you
Tech Mike
Customer: replied 3 years ago.

Yes It did seem to strain a couple of times before it stopped. no smell

Expert:  Michael replied 3 years ago.
Thank you,
Unfortunately this is a motor issue and the motors main armature needs to be replaced, its not too hard to do with only a few tools.
I will help you and see the best place for you to order that part.;-)
Please let me know if you would like to do that?
Also since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.
Thank you Bruce.
Tech Michael


Michael and other Small Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Hi Michael


Thanks for that , yes I would like to get the new part thanks

Customer: replied 3 years ago.

Hi Michael.


Thanks for that, yes I would like to get new part thanks.

Expert:  Michael replied 3 years ago.
Hi Bruce, here is a phone # they can help you locate the part you need.
Customer Services

Tel: +44 (0) 845 6031234

Mon - Fri 8.00am - 8.00pm
Sat - Sun 10.00am - 4.00pm
When you have the part, I
can help you replace it;-)
Thank you Bruce and have a great day!
Tech Michael
Customer: replied 3 years ago.

Thanks Michael will let you know when I have it .


 


Cheers Bruce

Expert:  Michael replied 3 years ago.
Sounds good Bruce, I will be here;-)
Have a great day!
Tech Michael
Customer: replied 3 years ago.

Hi Michael


 


Iv'e had no luck with that number. they don't do small appliance's and I have tried another number they gave and they don't do Gundig.


So unless you have any other contacts . I am out of ideas who I could call.


Thanks Bruce

Expert:  Michael replied 3 years ago.
Hi Bruce let me see what I can dig up for you it may be tomorrow before I have anything on that as parts of the web are down today:-(
Thank you Bruce for your patience.
Tech Michael
Expert:  Michael replied 3 years ago.
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