Hello Steve! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Please download and install the Samsung Kies software at the website below, then you can transfer the photos from your phone to your pc:
http://www.samsung.com/us/kies/http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-S5360MAAXEU-supportIf that does not work, or another method is to connect the phone to Wi-Fi/wireless, if you have, then open the Kies Air app on the phone, then use it to transfer photos via wireless.Please let me know if there is still any issue.
Edit: It looks like you are away. When you are available, please click on the Reply to Expert tab below and reply back to me, so I can help further as needed. Thank you very much.