How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy SmartphoneTech Your Own Question

Randy SmartphoneTech
Randy SmartphoneTech, Technician
Category: Smartphones
Satisfied Customers: 9254
Experience:  Smartphone technician.
62741268
Type Your Smartphones Question Here...
Randy SmartphoneTech is online now

My samusung GT-N7000 have frozen and will not let me in, it

Customer Question

My samusung GT-N7000 have frozen and will not let me in, it just keep on buffering, what can I do to resolve.
Submitted: 3 years ago.
Category: Smartphones
Expert:  Randy SmartphoneTech replied 3 years ago.
Hi,
My name isXXXXX will assist you.
I am sorry to hear that happened.
To turn the handset off completely, remove and reinsert the battery.With the handset turned off, press and hold the Volume Up key.While holding down the Volume Up key, press and hold the Home key.

With both the Volume Up key and the Home key held down, press and hold the Power key.

Release all three keys when the Samsung logo appears.Press the Volume Down key to scroll to wipe data/factory reset.With wipe data/factory reset highlighted, press the Power key.Press the Volume Down key to scroll to Yes --delete all user data.With Yes --delete all user data highlighted, press the Power key.Once the wipe is complete, press the Power key to select reboot system now. Then go through the activation set up process and sign back in to your Google Account to restore.

Customer: replied 3 years ago.

Hi Randy,


I am sorry but this did not work, it is still not allowing access.


 

Expert:  Randy SmartphoneTech replied 3 years ago.
okay, try removing the battery again for about one minute. Then try the process again. Be sure to follow the steps exactly.
Randy SmartphoneTech, Technician
Category: Smartphones
Satisfied Customers: 9254
Experience: Smartphone technician.
Randy SmartphoneTech and 2 other Smartphones Specialists are ready to help you
Customer: replied 3 years ago.

Randy,


Thank you very much for your advice this appear to work now.


Bye

Expert:  Randy SmartphoneTech replied 3 years ago.
That's great!

Please let me know if you need any other assistance.
Thank you very much! Please take a moment to rate my service positively.
Customer: replied 3 years ago.

Hi again Randy is signing back into google suppose to take this long?


 

Expert:  Randy SmartphoneTech replied 3 years ago.
it sometimes takes awhile to restore all of your data. If you are connected to wifi it will be faster.
Customer: replied 3 years ago.

I am connected to wifi.


 

Expert:  Randy SmartphoneTech replied 3 years ago.
okay, let me know if it does not complete in a few minutes.
Customer: replied 3 years ago.

It is still signing in


 

Expert:  Randy SmartphoneTech replied 3 years ago.
okay, remove the battery for a few seconds and then reinsert the battery and try again.
Customer: replied 3 years ago.

Finally up and running again. Thank You so much u r a star.

Expert:  Randy SmartphoneTech replied 3 years ago.
Your welcome!
Please let me know if you need any further assistance.

Attachments are only available to registered users.

Register Here

Thank you very much!

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Vinod Menon

    Vinod Menon

    Customer Service

    Satisfied Customers:

    152
    Experience in supporting and using smartphones.
< Last | Next >
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Customer Service

    Satisfied Customers:

    152
    Experience in supporting and using smartphones.
  • http://ww2.justanswer.com/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    145
    Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    61
    20+Yrs in the computer/electronics service industry
  • http://ww2.justanswer.com/uploads/NA/nalosin/2012-2-4_12436_mojaslikazaja.64x64.jpg nalosin's Avatar

    nalosin

    Smartphone Support Specialist

    Satisfied Customers:

    44
    7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    30
    Electronic Eng. Electronics Specialist in handheld Smartphones
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2016-5-4_16537_justanswerprofile.64x64.jpg Ashik's Avatar

    Ashik

    Smartphone Tech

    Satisfied Customers:

    288
    Experience with iPhone and other Smartphones
  • http://ww2.justanswer.com/uploads/NI/nick821702/2013-7-1_222510_mypic.64x64.jpg Nick H.'s Avatar

    Nick H.

    Smartphone Specialist

    Satisfied Customers:

    161
    Support Smartphones for more than 5 years.