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Randy SmartphoneTech
Randy SmartphoneTech, Technician
Category: Smartphones
Satisfied Customers: 9772
Experience:  Smartphone technician.
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My samusung GT-N7000 have frozen and will not let me in, it

Customer Question

My samusung GT-N7000 have frozen and will not let me in, it just keep on buffering, what can I do to resolve.
Submitted: 3 years ago.
Category: Smartphones
Expert:  Randy SmartphoneTech replied 3 years ago.
Hi,
My name isXXXXX will assist you.
I am sorry to hear that happened.
To turn the handset off completely, remove and reinsert the battery.With the handset turned off, press and hold the Volume Up key.While holding down the Volume Up key, press and hold the Home key.

With both the Volume Up key and the Home key held down, press and hold the Power key.

Release all three keys when the Samsung logo appears.Press the Volume Down key to scroll to wipe data/factory reset.With wipe data/factory reset highlighted, press the Power key.Press the Volume Down key to scroll to Yes --delete all user data.With Yes --delete all user data highlighted, press the Power key.Once the wipe is complete, press the Power key to select reboot system now. Then go through the activation set up process and sign back in to your Google Account to restore.

Customer: replied 3 years ago.

Hi Randy,


I am sorry but this did not work, it is still not allowing access.


 

Expert:  Randy SmartphoneTech replied 3 years ago.
okay, try removing the battery again for about one minute. Then try the process again. Be sure to follow the steps exactly.
Randy SmartphoneTech and 3 other Smartphones Specialists are ready to help you
Customer: replied 3 years ago.

Randy,


Thank you very much for your advice this appear to work now.


Bye

Expert:  Randy SmartphoneTech replied 3 years ago.
That's great!

Please let me know if you need any other assistance.
Thank you very much! Please take a moment to rate my service positively.
Customer: replied 3 years ago.

Hi again Randy is signing back into google suppose to take this long?


 

Expert:  Randy SmartphoneTech replied 3 years ago.
it sometimes takes awhile to restore all of your data. If you are connected to wifi it will be faster.
Customer: replied 3 years ago.

I am connected to wifi.


 

Expert:  Randy SmartphoneTech replied 3 years ago.
okay, let me know if it does not complete in a few minutes.
Customer: replied 3 years ago.

It is still signing in


 

Expert:  Randy SmartphoneTech replied 3 years ago.
okay, remove the battery for a few seconds and then reinsert the battery and try again.
Customer: replied 3 years ago.

Finally up and running again. Thank You so much u r a star.

Expert:  Randy SmartphoneTech replied 3 years ago.
Your welcome!
Please let me know if you need any further assistance.

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Thank you very much!

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