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Viet-Smartphone Tech
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 37491
Experience:  Troubleshoot issues with smartphones.
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My samsung sm-t310 will not come out of the internet options

Customer Question

My samsung sm-t310 will not come out of the internet options wifi mode to the accessory page how can this be resolved .
Submitted: 3 years ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 3 years ago.

Viet-Smartphone Tech :

Hello! Thank you for your question. I will be assisting you today.

Viet-Smartphone Tech :

I'm sorry about the issue.

Viet-Smartphone Tech :

1. Can you press & hold the power on/off button on the phone for a few seconds, then select the Power off option to power it off, then turn it back on and check?

Viet-Smartphone Tech :

2. Can you turn off, then remove the battery from the phone for a couple of minutes, then reinstall the battery, then turn it back on and check?

Viet-Smartphone Tech :

3. If needed,

  1. Go to Settings
  2. Select Applications-> Manage Applications-> All or Apps->All
  3. Select Google Services Framework
  4. Select Clear Data.
  5. Turn your phone off and back on, then check.
Viet-Smartphone Tech :

4. If needed, download and install the Samsung Kies program and back up your tablet:
http://www.samsung.com/us/kies/
, then reset the phone: go to Apps->Settings->Backup and Reset->Factory data reset->Reset device->Delete all
; if needed, see the video instructions at the website below for another way to reset:
https://www.youtube.com/watch?v=nft8HVUc5Y4

Viet-Smartphone Tech :

Please let me know if you still need help with this. Thank you,

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