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Richard
Richard, Hardware Engineer
Category: Smartphones
Satisfied Customers: 36777
Experience:  Extensive Smartphone Issue Resolvement
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I CANNOT DIAL OUT AND INCOMING CALLS ARE INAUDIBLE BECAUSE

Customer Question

I CANNOT DIAL OUT AND INCOMING CALLS ARE INAUDIBLE BECAUSE OF STATIC
Submitted: 3 years ago.
Category: Smartphones
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please the make and model of the device with the problem?

Thank you
Customer: replied 3 years ago.

BT DECOR 1125183740R

Expert:  Richard replied 3 years ago.
Thank you

Can you remove the phone from the line and wait 4 minutes.

Plug the phone back in and try to make a call.

If it fails, tell me exactly what happens please when you try to make the call.

Thank you
Customer: replied 3 years ago.

NOTHING HAPPENS WHEN I DIAL

Expert:  Richard replied 3 years ago.
Thanks

Can you click on my link below and do a check for any issues on your line.

https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21

Enter in your phone number there and tell me the results of the test please.

Customer: replied 3 years ago.

I DID NOT REALLY SOLVE THE PROBLEM

Expert:  Richard replied 3 years ago.
It is not solved yet, you needed to do my instructions and tell me the results.

Can you please?

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