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Richard
Richard, Hardware Engineer
Category: Smartphones
Satisfied Customers: 40348
Experience:  Extensive Smartphone Issue Resolvement
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I have set up my new apple 4S today but am unable to receive

Resolved Question:

I have set up my new apple 4S today but am unable to receive emails. It just says the connection to the server failed. Can you please give me any tips as to what I have done wrong.
Thankyou
Terry
Submitted: 3 years ago.
Category: Smartphones
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me to which email service you are connecting the iPhone to?

eg: Gmail, Hotmail, Yahoo?

Thank you
Customer: replied 3 years ago.

Hotmail

Expert:  Richard replied 3 years ago.
Thanks Terry

Remove the account you have added on the iPhone, so we can this this from scratch and make sure you are doing it correctly.

Then Tap Settings > Mail, Contacts, Calendars > Add Account > Outlook.com.
Enter your email address and password. Tap Next.
Choose the account items you would like to sync from your email service provider.
Tap Save.

Once done, tell me if you can now send and receive please.

Customer: replied 3 years ago.

Sorry Richard but how do I delete the account

Expert:  Richard replied 3 years ago.
No problem!

Go to Settings > Mail, Contacts, Calendars

Press on the account already added, then go to the bottom and you see Delete Account. Press that please.

Let me know if you have any difficulties please
Customer: replied 3 years ago.

Iv done that but it says user name and password XXXXX XXXXX

Expert:  Richard replied 3 years ago.
ok, then you are specifying the wrong username or password.

Are you able to log into your account on my link below Terry?

www.hotmail.com

Please let me know.
Customer: replied 3 years ago.

I did it again and it is now working fine. Thank you so much for your help.


Kind regards


 


Terry

Expert:  Richard replied 3 years ago.
Your most welcome Terry!

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.

No problem but before you go I still keep getting the box coming up with the headline Cannot Get Mail with a message The user name or password XXXXX "AOL" is inccorrect. Als I cannot work out how to read my attachments. Sorry to be a pain and promise thats the end.

Expert:  Richard replied 3 years ago.
Its ok, but you say AOL

You are adding a Hotmail account correct?

Customer: replied 3 years ago.

Yes but could I have done something wrong earlier

Expert:  Richard replied 3 years ago.
Yes I believe you did.

This is a new phone right, so no data you have put on it correct Terry?
Expert:  Richard replied 3 years ago.
Actually

Go to Settings, Mail

Look for any accounts other then the Hotmail one we added together.

Press on any other ones and press Delete account.

I think you added a AOL one by mistake before.

Let me know the results please
Customer: replied 3 years ago.


That seems to have done the trick

Expert:  Richard replied 3 years ago.
Perfect, it was one you did before, you will be ok now Terry.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.

Last thing how do I read my attachments?

Expert:  Richard replied 3 years ago.
of course.

You can read e-mail attachments in a wide variety of file formats on your iPhone. Your iPhone can read several types of attachments, including the following file formats:

Images: .jpg, .tiff, .gif

Microsoft Word: .doc and .docx

Microsoft PowerPoint: .ppt and .pptx

Microsoft Excel: .xls and .xlsx

Web pages: .htm and .html

Apple Keynote: .key

Apple Numbers: .numbers

Apple Pages: .pages

Preview and Adobe Acrobat: .pdf

Text: .txt

Contact information: .vcf

If the attachment is a file format not supported by the iPhone (for example, a Photoshop .psd file), you’ll see the name of the file but you won’t be able to open it on your iPhone.

Here’s how to read an attachment:

Open the mail message containing the attachment.

Tap the attachment (it appears at the bottom of the message, so you’ll probably need to scroll down to see it).

The attachment downloads to your iPhone and opens automatically.

Tap the Message button in the upper-left corner of the screen to return to the message text.
Customer: replied 3 years ago.


Brilliant. Thanks again.


 


Terry

Expert:  Richard replied 3 years ago.
Your welcome Terry

and please remember the service rating by clicking one of the smiley faces below.

Thanks

Richard
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