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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 152
Experience:  Experience in supporting and using smartphones.
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This morning, my wifes BlackBerry had a message saying its

Customer Question

This morning, my wife's BlackBerry had a message saying its SIM card had been changed (which it hadn't), and she was unable to use it. This evening, there was another message saying it had to be wiped to return to factory settings. Having done this, we now have yet another message saying "A BlackBerry ID with this email address already exists." Of course it does, it is my wife's, and she wants to reactivate it!! How do we do this?
Submitted: 2 years ago.
Category: Smartphones
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me which model Blackberry it is?

And do you have a computer available there?

Thank you
Customer: replied 2 years ago.

BlackBerry model - RCG41GW


 


Yes, I am on my computer

Expert:  Richard replied 2 years ago.
Thank you

Do you have Blackberry Desktop manager installed?

Customer: replied 2 years ago.

No, I don't

Expert:  Richard replied 2 years ago.
No problem.

Download it please from my link below and tell me when you have please.

http://us.blackberry.com/software/desktop.html

Let me know please when it is installed.

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