How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy SmartphoneTech Your Own Question

Randy SmartphoneTech
Randy SmartphoneTech, Technician
Category: Smartphones
Satisfied Customers: 9483
Experience:  Smartphone technician.
62741268
Type Your Smartphones Question Here...
Randy SmartphoneTech is online now

I cannot pair my iPhone 4s with the bluetooth on my iMac desktop.

Resolved Question:

I cannot pair my iPhone 4s with the bluetooth on my iMac desktop. They can "see" each other but each time I try to connect I get "Connection failed" message.
Submitted: 3 years ago.
Category: Smartphones
Expert:  Randy SmartphoneTech replied 3 years ago.
My name isXXXXX will assist you.
I am sorry to hear that you are having this issue.

Please try this first on your iPhone, follow these steps>

Tap Settings.
Tap General.
Scroll down to the bottom of the page and tap Reset>Tap Reset Network Settings.
You will get a prompt warning you that this option will delete all network settings and return them to factory default settings. Tap Reset to continue.
Wait while your iPhone resets its network settings.

Once the reset process is done, your network settings will return to its factory default settings. Your iPhone will also automatically restart. Then remove the iPhone from the Mac Using the Bluetooth preferences, select the device you want to remove to highlight it, then click the minus sign. Then try reconnecting your iPhone to the Mac again.

After you pair the devices, a passkey is stored and authentication occurs automatically during future connections. The passcode is usually needed only once during the initial setup of the wireless device. Be sure to enter the passcode on the iPhone and Mac.

Use the Bluetooth Setup Assistant to set up your device to work with your computer by “pairing” the device with your computer:

  • Find the Bluetooth icon in the menu bar in the upper-right of your display.
  • Choose Set up Bluetooth Device from the Bluetooth status menu.

If the Bluetooth status menu isn’t visible in your menu bar, use these steps to open the Bluetooth Setup Assistant:

  • Choose System Preferences from the Apple () menu, then choose Bluetooth from the View menu.
  • Enable the "Show Bluetooth status in the menu bar" option.

After you pair a device with your computer, you should see the device listed in Bluetooth preferences.

Customer: replied 3 years ago.

Hi Randy,


I've done all that -reset settings, removed my iPhone from the list of devices, detected my iPhone and asked to pair it, a Passkey appears, my iPhone tells me that my computer wants to pair and asks me to confirm the Passkey displayed on my screen. I touch OK, the device briefly connects bunt then disconnects. My iPhone tells me that the pairing has failed. Where do I go from here?

Expert:  Randy SmartphoneTech replied 3 years ago.
Usually resetting the iPhone network settings will correct this. It sounds like the iPhone is the causing the issue. The only option left is extreme, it requires backing up all of your data on the iPhone and then do a factory restore on the iphone. Go to settings, then iCloud and back up all content. Then go to settings , then general and scroll to reset and choose erase all content and settings.
Customer: replied 3 years ago.

Sorry Randy,


Done all that, erased all content after backing up on iCloud, downloaded again and reset phone, trying to connect via Bluetooth gives me exactly the same results. The computer says "connected" then disconnects immediately. In top right- corner of screen "Network is unavailable". Phone says "Pairing was unsuccessful". What now?

Expert:  Randy SmartphoneTech replied 3 years ago.
okay, sorry about that. Please try this, before the bluetooth pairing make sure that the iPhone Personal Hotspot is turned on.
Randy SmartphoneTech, Technician
Category: Smartphones
Satisfied Customers: 9483
Experience: Smartphone technician.
Randy SmartphoneTech and 2 other Smartphones Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Vinod Menon

    Vinod Menon

    Customer Service

    Satisfied Customers:

    152
    Experience in supporting and using smartphones.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Customer Service

    Satisfied Customers:

    152
    Experience in supporting and using smartphones.
  • http://ww2.justanswer.com/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    145
    Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    61
    20+Yrs in the computer/electronics service industry
  • http://ww2.justanswer.com/uploads/NA/nalosin/2012-2-4_12436_mojaslikazaja.64x64.jpg nalosin's Avatar

    nalosin

    Smartphone Support Specialist

    Satisfied Customers:

    44
    7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    30
    Electronic Eng. Electronics Specialist in handheld Smartphones
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2016-5-4_16537_justanswerprofile.64x64.jpg Ashik's Avatar

    Ashik

    Smartphone Tech

    Satisfied Customers:

    289
    Experience with iPhone and other Smartphones
  • http://ww2.justanswer.com/uploads/NI/nick821702/2013-7-1_222510_mypic.64x64.jpg Nick H.'s Avatar

    Nick H.

    Smartphone Specialist

    Satisfied Customers:

    161
    Support Smartphones for more than 5 years.