Hello Susan! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Can you confirm you have Apple iPhone? If yes, please try the following:
- Please go to Settings -> Reset -> Reset Home Screen Layout, then see if App Store icon is back.
- If that does not work, then try:
- If it still does not work, press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together on the iPhone for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
Edit: It looks like you are not there right now. When you are available, please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,