Hello Kim! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Do you use the Email app or Mail app or Gmail app?Please reply at the box below. Thank you,
I use the gmail app only.
Please try this: go to Apps -> Settings -> (More) -> Applications / Application manager -> ALL, then scroll down to Gmail app, and open it, then select the option to clear data (this only sign out gmail, it does not affect your other data on the phone), and cache, then open Gmail and it will ask you to sign in your gmail.Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,
Hi I have followed your instructions, but the Gmail app is not listed under the ´'Manage applications'. It lists google play books, google play store, plus other apps like flashlight, but not gmail.
What do I do?
Do I go into the option 'running services', which is underneath 'manage applications'?
ok, yes, I have found the gmail app....I have pressed 'clear data', and it says that all the data will be deleted including all files, settings, accounts databases etc...do you still want me to press it, and then press the 'cache' button?
have you received my last two repeated queries? My phone says it will delete all files if I press 'clear data' button...should I go ahead and press it?
I have cleared the data button, but the 'clear cache' button is now not highlighted, and I cant press it. The phone remains on this same screen with all buttons unhighlighted....so how do I now sign back into gmail?
Hi, sorry about this....I am trying to sign in, but it keeps telling me that there is a network error while trying to sign in. I am retrying, but the same message keeps coming up! Help :))
Hi, yes, it is now syncing properly. Thank you so much for your help. Kim
yes, I have submitted excellent service. Is that all I have to do? Have a nice evening.):))
After selecting / clicking on Excellent service, then click on Submit when it shows up. Thank you,