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Jason Jones
Jason Jones, Technician
Category: Smartphones
Satisfied Customers: 15173
Experience:  Several years experience in both smartphone setup and sales.
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I have forgotten my iphone pass word.

Resolved Question:

I have forgotten my iphone pass word.
Submitted: 2 years ago.
Category: Smartphones
Expert:  Jason Jones replied 2 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

Did you forget the iPhone password ***** your Apple ID password?

Customer: replied 2 years ago.

my apple iphone password.

Expert:  Jason Jones replied 2 years ago.
You will have to restore the iPhone to a base firmware install, which will erase everything on the iPhone, but you can later restore the contents of the iPhone to a backup that you have on the computer (the same computer you used in the past to sync the phone with):
- You will need to have the iTunes application installed first. If you do not have it, you can download it for free from the following site: http://www.apple.com/itunes/download/
- Press and hold the top power button until the iPhone turns off
- Connect the iPhone to the computer that you have been using the phone and iTunes with
- Hold down the HOME button on the front while pressing the Power button (continue holding the home button)
- Continue to hold the HOME button until you see the "Connected to iTunes" message
Option 1: In the Summary tab, click Restore and follow the prompts. (THIS WILL ERASE everything on the iPhone and make it just as it was when you first purchased the phone).
Option 2: Click the button on the top right of the iTunes window for your (iPhone) and then click the Restore button.
- Once that is complete, right click the iPhone listing in the left panel of the iTunes window
- Choose "Restore from Backup"
- Choose a backup date and restore.

Now your iPhone will be back up and have all the restored information from your last sync.


I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Expert:  Jason Jones replied 2 years ago.


If you have any issues with that, I can remote in at no extra cost and do this for you.

Thank you,
Jason
Jason Jones, Technician
Category: Smartphones
Satisfied Customers: 15173
Experience: Several years experience in both smartphone setup and sales.
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