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Jason Jones
Jason Jones, Technician
Category: Smartphones
Satisfied Customers: 16054
Experience:  Several years experience in both smartphone setup and sales.
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I have forgotten my iphone pass word.

Resolved Question:

I have forgotten my iphone pass word.
Submitted: 3 years ago.
Category: Smartphones
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

Did you forget the iPhone password ***** your Apple ID password?

Customer: replied 3 years ago.

my apple iphone password.

Expert:  Jason Jones replied 3 years ago.
You will have to restore the iPhone to a base firmware install, which will erase everything on the iPhone, but you can later restore the contents of the iPhone to a backup that you have on the computer (the same computer you used in the past to sync the phone with):
- You will need to have the iTunes application installed first. If you do not have it, you can download it for free from the following site: http://www.apple.com/itunes/download/
- Press and hold the top power button until the iPhone turns off
- Connect the iPhone to the computer that you have been using the phone and iTunes with
- Hold down the HOME button on the front while pressing the Power button (continue holding the home button)
- Continue to hold the HOME button until you see the "Connected to iTunes" message
Option 1: In the Summary tab, click Restore and follow the prompts. (THIS WILL ERASE everything on the iPhone and make it just as it was when you first purchased the phone).
Option 2: Click the button on the top right of the iTunes window for your (iPhone) and then click the Restore button.
- Once that is complete, right click the iPhone listing in the left panel of the iTunes window
- Choose "Restore from Backup"
- Choose a backup date and restore.

Now your iPhone will be back up and have all the restored information from your last sync.


I look forward to your next message or your rating below.

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Thank you again,
- Jason

Expert:  Jason Jones replied 3 years ago.


If you have any issues with that, I can remote in at no extra cost and do this for you.

Thank you,
Jason
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