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I have carried out all the steps and now my inbox is showing no emails at all.
My laptop's working fine. Still no messages either sent or received on my ipad since 7th June.
I've just tried to send a test email. It sounds as if it's sending but then a text box comes up to say "cannot send email - the user name or password for *****@******.*** is incorrect.
Host name for the incoming mail server is btinternet.com
The outgoing mail server shows the same name but it is in faint grey rather than in normal sharp print.
mail.btinternet.com is now Primary SMIP Server but still no joy!
Thanks for keeping on trying.
Sorry, John, you just exceeded my limited technical knowledge. What's a port and where do I find it?
Thank you. The server port is 465.
A thought - just to confirm that I've received your 'Just answer' messages on the ipad from 19.35 backwards and it's been trying to send my two test emails but has given up.
By the way, you do explain things very clearly so that I can find the info you need. Thank you.
Yes, that's right. I know because I've just received one timed 19.47. There is a small message at the bottom of the inbox saying: "2 Unsent Messages" which would be my test messages to myself.
How do I delete the unsent messages. They don't appear in 'drafts. Where else would I look?
Thank you. I realised that after I had hit 'reply'. Unsent messages now removed.
I have all the above except when I hit SMTP it gives me the primary server which is mail.btinternet.com then lists acouple of other SMTP servers, both of which say mail.btinternet.com but there is no mention of 'Use SSL'.
Found SSL now, I didn't tap quite far enough. Deleted one other server. The other is still mail.btinternet.com but it's marked 'off'. When I had a look at it, it was my husband Colin's email. I hesitate to delete that as it's marked 'off' anyway and if he loses his emails, the sky will probably fall in!
I've tried sending an email with SSL disenabled and then switched it back on and tried again. It still won't send it.
Still no joy with sending emails.
Yes, it's my account but I got fed up with a packed inbox all the time, so I gave him a separate identity Can't remember now how I did it. We each have an ipad. His is fine but then he only goes into his email. He seems to have no trouble sending from himself.
The only difference I can see is that Colin' description under the IMAP account information box is his emial address and mine was just btinternet.com so I have now put my email address, i.e. *****@******.***. However, as I said, the mail.btinternet.com under 'other SMTP servers is greyed out and when I have a look at the detail, that's all greyed out too. Your last two messages have come through on the ipad but I have deleted the last one which I tried to send. Hope that was right.
The primary SMIP server is not greyed out. The only IMAP account is mine. I have to go into SMIP on the outgoing mail server box to find Colin.
The 'Account' box looks like this:
IMAP ACCOUNT INFORMATION
Name Felicitie Derry Sykes (dark lettering)
Email *****@******.*** (greyed lettering)
Description *****@******.*** (dark lettering)
Password nine dark dots
INCOMING MAIL SERVER
Host Name mail.btinternet.com
Password Nine dark dots
OUTGOING MAIL SERVER
SMTP mail.btinternet.com (greyed lettering)
Hope this helps.
No. The only account is mine. He has a separate identity within my account.
How do I do that? I am offered the option to delete my account but when I go into the second outgoing server via 'other SMIP servers', which is all greyed out, even if I move the little sliding button on the right opposite 'Server' to 'on from 'off that's all it does and then it slides back again on its own. There has never been a problem before and we are talking last September when he was able to access emails under colin.m.sykes within my account.
It won't let me. There is a mssage on the bottom which says:
This server cannot be modified because it is the primary outgoing server for the account '*****@******.***'.
Mine. Would you like to see it?
When I tap 'delete account' a warning notice comes up:-
"Turn Off Notes
Are you sure you want to continue? All IMAP notes will be removed from your iPad"
This sounds very scary. Should I go ahead?
I didn't get this notice the first time around. I have stored notes on the ipad but didn't think they were via the BT account. It's just an ap which says 'Notes' Ah! Now I see that they are connected to accounts. On the left hand side opposite the notes I have been making this month is says:
I've done that and completed the New Account Box.
I didn't fill in the Description but it came up on its own as Btinternet. Should I now hit 'Next'
I've set it up again and no other accounts are listed. I've tried to send an email and its come up with the same message.
The message is now sitting in my outbox with a red exclamation mark with a red circle round it.
It's getting late. Do you want to say that the problem can't be sorted?
Yes, just like before.
I tried this and a box has come up saying:-
'Do you want to try setting up the acount without SSL?'. Do I say yes or no?
It hasn't asked for manual settings, just come up with the same old:-
Cannot send Mail
The username or password for 'mail.btinternet.com' is incorrect.
I did misspell =, it went to POP and I pressed 'save' but it then came up with a note saying that I wouldn't be able to send or receive emails if I saved. So I went back to the old IMAP because if I can't receive either then I'm really in trouble if I want to use the ipad away from home, which is its main use as my laptop is old and heavy.
Perhaps it would be best if I just made an appointment with Apple and let one of their people play with it.
You've been very helpful but nothing we try seems to work. I think I am doing what you say but maybe it's me or maybe I'm just getting tired.
Right - it's now in POP. I have a full inbox again of messages received including yours of 23.42. Shall I do another test email to see if I can send?
My test email is sitting in my outbox with its little red exclamation mark and circle!
It's now telling me
The SMTP server 'mail.btinternet.com' is not responding. Check your network connection and that you entered the correct information in the 'Outgoing Mail Server' field.
Same as before I think - 465
I'm afraid I don't. I will try to find out and let you know. I expect it was something which you had to be at the computer to see and I can appreciate that it must be very hard to try to solve that sort of problem 'second hand'. If I manage to find out, I'll let you know because it may help you another time.