Smartphone Questions? Ask A Smartphone Technician for Answers
Hello! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Hi, I changed my email as it wouldn't accept my usual one - this is why my answer is delayed
I have two laptops, a windows 8 which is too sophisticated for me and which I can barely use but when I tried the phone's composite USB lead it started installing something called Cloud Drive
I had already tried to set up the USB on my other older windows 7 laptop which was only able to download photos, although I was surprised it could do that as the installer had said it wasn't properly installed although I assumed once I'd tried on windows 8 that this was because the laptop was pre-Cloud Drive
Sorry I have windows 8.1 and I'm just checking to see if the other is 7 or vista
You're welcome. Can you please download and install the USB driver at the website below:http://tinyurl.com/pgskonc(If the above website does not work, then try https://drive.google.com/uc?id=0Bw8B2a85Qa1jTXZSSEs4WkRtU1k)If that does not work, can you download and install the Samsung Kies software, and check:http://www.samsung.com/uk/support/usefulsoftware/KIES/Please let me know if there is still any issue. Thank you,
Hi, the first link you recommended seemed to download OK and so I plugged in the phone's USB cord again and it is doing the same thing as before, searching through Windows updates - is this right?
When the laptop finished the search it said that everything was downloaded OK but I've tried to open files as I did before and when I open the memo files a message comes up saying 'This program does not have a program associated with it for performing this action. Please install a program or if one is already installed create an association in the Default Programs control panel' - I've gone into this but I'm not sure how to set the default
Hi, is everything OK? It's late at night here in the UK - I would have liked to ask this question tomorrow - I would be very grateful if you could reply ASAP - or perhaps it would be possible to postpone the session? Many thanks
I'm sorry, after downloading it, did you open it in order to install?Can we do a remote session, so we can chat, and I will be able to help you directly?We can continue right now if you are available; if not, then we can continue tomorrow. Thank you,
Yes, it would be much easier if we could continue tomorrow! Tomorrow evening at around 9pm would be good for me - this is 1pm your time if you are in the States / California if this is convenient
That's great - thank you!
You're welcome. Please reply back to me at the box below tomorrow. Thank you.
I clicked on the Kies link you gave me but I'm sorry, I'm not sure which of the two categories my phone falls into - whether it's Kies or Kies 3
However I've discovered the model number of my phone, if that's useful, it's GT-S7275R
I'm not sure how to action a live chat but it would be fine to do that (or is this it?)
With many thanks
You're welcome. Thank you for providing the model. Please download and install the Samsung Kies (not Kies 3) at the website below:http://www.samsung.com/uk/support/model/GT-S7275UWNBTU
; there, scroll down the page a bit as needed, then click on "Download for Windows", then use the Kies program to transfer/download photos, etc.If needed, I will set up a live remote session. Please let me know. Thank you.
Thank you very much for this, I think the download is almost complete - it has asked a question whether to install additionally video conversion code (ticked) and Unified Driver Installer (not ticked) - would you advise both?
That's great - should I also install the MyFreeCodePack 1.0 Beta?
The Kies seems to have downloaded fine and upgraded and so I plugged in the USB cable which is doing the same as before! - searching through the Windows updates without apparently being aware that it was installed properly yesterday. It's installing the device driver software - will it do this each time? It hasn't linked in automatically to the Kies. This has taken a while but it wouldn't allow me to skip it
Is this because I wasn't able to provide it with the model number? Is there a way of adding it?
Also my phone is showing a message saying that it's unable to find software on my PC that can recognise the device and recommending downloading Kies
There was a firmware upgrade that could have taken up to half an hour and looked a bit scary with a lot of warnings - so I've postponed this
You're welcome. Do you see the phone device in Computer now when connecting it to the computer? Thank you,
I've just seen a Kies page with the box to be ticked for syncing information - perhaps that was what was needed?
I'm afraid it doesn't seem to have worked - the Kies page said it would work next time I connected the cable so I took out the cable and reconnected it but the new Kies page seems unable to connect to the phone - there is a bar saying 'connecting' without being able to do so
I just wondered - my laptop (which is a back up travel laptop) is an Inspiron Mini 1012 - could there be an issue with its limitations? I'll try all your recommendations
No, it should not have any limitation. Thank you
Hi, I just sent an answer saying that I couldn't check texts or phone calls but this page isn't listing my reply - was it sent?
Sure - everything seems to have synced fine but there are only seem to be categories for checking photos and contacts, not all the other things like texts and phone calls - how do I see these backed up?
Unfortunately, Kies do not back up everything. But you can use some free apps on the phone for backing up these:- SMS Backup + (text and call logs)https://play.google.com/store/apps/details?id=com.zegoggles.smssync&hl=en
- Another app:Super Backup : SMS & Contacts (text & call logs)https://play.google.com/store/apps/details?id=com.idea.backup.smscontacts&hl=enThank you,
Actually it's said it's backed up everything but would this only appear if I lost the information and had to restore it? Ie it's not something I can check like photos and contacts but it's there anyway if needed? It looks as if it could all be restored
Click on your phone device, then you should see the Backup/Restore option at the top in the Kies program.
Click on Photos , Contacts, etc. on the left, in order to view them. Thank you,
Hi, I wonder if I could just check one further thing tomorrow which is the firmware upgrade - I can't do this currently as it's getting a bit late here but also my phone has to be fully charged.
There's no need to make an appointment but I wonder if I can contact you tomorrow if there are any issues with the upgrade or if I have any further queries - that would be great
With many thanks for your help this evening
Oh, I think I've misunderstood what this means - I assumed it was like an update - what does upgrade the firmware mean?
Oh, that's fine - thank you!
That's great - thank you very much