Hello Martin! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Was it working previously on this phone?Are you still able to sign in your google account at the google website below:
If yes, at that website, can you check if the option 2-step verification there is shown Enabled or Disabled?Please reply at the box below. Thank you.
sorry for taking so long getting back to you,the baby was upset and i cant see if it is enabled or disabled
What do you see there?
Do you also have a windows or mac computer?