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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 152
Experience:  Experience in supporting and using smartphones.
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I am locked out of a Samsung galaxy gt19000 and it wont recoginise

Customer Question

I am locked out of a Samsung galaxy gt19000 and it wont recoginise my present day google account on my s4 please help as I want to give this phone to my wife
Submitted: 2 years ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 2 years ago.

Hello Martin! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Was it working previously on this phone?

Are you still able to sign in your google account at the google website below:

https://www.google.com/settings/security

If yes, at that website, can you check if the option 2-step verification there is shown Enabled or Disabled?

Please reply at the box below. Thank you.







Customer: replied 2 years ago.

sorry for taking so long getting back to you,the baby was upset and i cant see if it is enabled or disabled

Expert:  Viet-Smartphone Tech replied 2 years ago.
I'm sorry. What exactly happens when you click on the website below?

https://www.google.com/settings/security

 

What do you see there?

 

Do you also have a windows or mac computer?

 

Please reply at the box below. Thank you

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