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Viet-Smartphone Tech
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 36869
Experience:  Troubleshoot issues with smartphones.
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Need to change Microsoft Username and password ***** Nokia sm

Resolved Question:

Need to change Microsoft Username and password ***** Nokia smartphone
Submitted: 2 years ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 2 years ago.
Viet-Smartphone Tech :

Hello! Thank you for your question. I will be assisting you today.

Viet-Smartphone Tech :

I'm sorry about the issue. What happens to your previous Microsoft username/account?

Viet-Smartphone Tech :

Do you have any data, such as photos you want to keep? If yes, please connect your smartphone to your computer and back it up. Because changing the Microsoft username/account would require you to reset the smartphone and re-set it up fresh with a new Microsoft username/account.

Viet-Smartphone Tech :

Hi, Please do not rate my service until we are finished. Please just reply back at the box below to continue. Thank you.

Viet-Smartphone Tech :

Are you there?

Customer:

Sorry to take so long, can't save photos and contact names to my computer, haven't done this before.....

Viet-Smartphone Tech :

That's okay. What happens to your current Microsoft username/account?

Customer:

I would like to change to the same as my laptop

Viet-Smartphone Tech :

I see, have you downloaded and installed the Nokia Suite software yet? That software is for backing up your photos, contacts, etc.:
http://www.nokia.com/global/support/nokia-suite/

Viet-Smartphone Tech :

Are you downloading / installing the Nokia Suite software?

Customer:

Sorry again, I'm having trouble following the software. Have connected via cable to my laptop but can't get connected. I have a Nokia Lumia 520, I'm sure this should be a simple thing! I am trying...

Viet-Smartphone Tech :

Sorry, first, were you able to download and install the Nokia Suite software?

Customer:

No

Viet-Smartphone Tech :

Sorry, can we do a remote session, so I can help installing the Nokia software directly on your computer together with you?

Customer:

YES PLEASE

Viet-Smartphone Tech :

Please click on the website below in order to connect with me:
http://www.justanswer.com/remotedesktop/join.aspx?Session=1ef78ff6-4c80-4980-8309-9e9a814a658d
, there, click on "I Agree" at the bottom, then allow the Elsinore.ScreenConnect file / program to run when prompted.

Viet-Smartphone Tech :

I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.

Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 36869
Experience: Troubleshoot issues with smartphones.
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