Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. What happens to your previous Microsoft username/account?
Do you have any data, such as photos you want to keep? If yes, please connect your smartphone to your computer and back it up. Because changing the Microsoft username/account would require you to reset the smartphone and re-set it up fresh with a new Microsoft username/account.
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Are you there?
Sorry to take so long, can't save photos and contact names to my computer, haven't done this before.....
That's okay. What happens to your current Microsoft username/account?
I would like to change to the same as my laptop
I see, have you downloaded and installed the Nokia Suite software yet? That software is for backing up your photos, contacts, etc.:http://www.nokia.com/global/support/nokia-suite/
Are you downloading / installing the Nokia Suite software?
Sorry again, I'm having trouble following the software. Have connected via cable to my laptop but can't get connected. I have a Nokia Lumia 520, I'm sure this should be a simple thing! I am trying...
Sorry, first, were you able to download and install the Nokia Suite software?
Sorry, can we do a remote session, so I can help installing the Nokia software directly on your computer together with you?
Please click on the website below in order to connect with me:http://www.justanswer.com/remotedesktop/join.aspx?Session=1ef78ff6-4c80-4980-8309-9e9a814a658d, there, click on "I Agree" at the bottom, then allow the Elsinore.ScreenConnect file / program to run when prompted.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.