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Ask Viet-Smartphone Tech Your Own Question

Viet-Smartphone Tech
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 36786
Experience:  Troubleshoot issues with smartphones.
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I have forgotten the password ***** my Microsoft account my username

Resolved Question:

I have forgotten the password ***** my Microsoft account my username is *****@******.*** can you help
Submitted: 2 years ago.
Category: Smartphones
Expert:  Windowspcfix replied 2 years ago.
Hello

My name is James

Welcome to JustAnswer

Have you tried resetting the password ?
Customer: replied 2 years ago.
Can you not cancel my password ***** give me a new password
Expert:  Windowspcfix replied 2 years ago.
i can Remote on and show you how to do it

http://www.justanswer.com/remotedesktop/join.aspx?Session=49ff5342-afaa-413e-a941-6ed2d76e8398

Click the Link Above

Click the Green I agree button

A file called Screenconnect.exe will download

Click Yes/Run/Ok If asked
Customer: replied 2 years ago.
Hi James I worded my request wrong on the 9th September I have a smart phone for the last 9 months and up to 2 weeks ago I was able to update my apps automatically I am now being asked to enter my Microsoft account password and that my username is *****@******.*** that is not a username I use My problem is not I cannot update my apps so can you please help Thanks
Expert:  Windowspcfix replied 2 years ago.
Thanks let me move this to the phone section
Customer: replied 2 years ago.
Okay what do I have to do My phone no. Is **********
Expert:  Windowspcfix replied 2 years ago.
You need to nothing you will get an email
Customer: replied 2 years ago.
Hi I am still waiting for an email with a resolution to my query
Expert:  adamd-mod replied 2 years ago.

Hello,

I apologize as we have not yet been able to find a Professional to assist you. Do you wish for me to continue to search for someone to assist you or would you like for us to close your question at this time?

Thank you for your patience,

Adam

Customer: replied 2 years ago.
I would like for you to search for someone to assist me. Thanks
Customer: replied 2 years ago.
I would like you to continue searching for some one to answer my question . Thanks
Expert:  adamd-mod replied 2 years ago.

Hello,

We will continue to look for a Professional to assist you.

Thank you for your patience,

Adam

Customer: replied 2 years ago.
Thanks and I await a hearing from you with an answer to my query
Expert:  Viet-Smartphone Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Have you tried to reset that Microsoft account password?

Do you have a windows or mac computer, if any? If yes, can we do a remote support session on your computer, so we can chat, and I will be able to help with your microsoft account / email address directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.
Yes I have a lap top windows and I am free to log on now
Expert:  Viet-Smartphone Tech replied 2 years ago.

Thank you, ***** ***** windows laptop, please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=4f684deb-cd8d-4829-8242-0462da2ee3a4

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 2 years ago.
It seems to have connected but I could not read the language
Expert:  Viet-Smartphone Tech replied 2 years ago.
I'm sorry, so on the computer, you can click on the website below:

http://www.justanswer.com/remotedesktop/join.aspx?Session=4f684deb-cd8d-4829-8242-0462da2ee3a4

, then there, click on "I Agree" at the bottom

, then allow the Elsinore.ScreenConnect program to download / run when prompted (at the bottom).

, then what happens when you run/install the Elsinore.ScreenConnect file?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.
Website not responding, tried a few times
Expert:  Viet-Smartphone Tech replied 2 years ago.
I'm sorry, let's try another way:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

Customer: replied 2 years ago.
Hi downloaded the first file and having trouble in finding file join.me
Expert:  Viet-Smartphone Tech replied 2 years ago.
Do you have windows xp, vista, or 7, or 8?

When on the Internet / when at any website, press at the same time the two keys Ctrl and J on your keyboard in order to see the Downloads window. Thank you
Customer: replied 2 years ago.
Hi I have opened file https etc having trouble with file join.me Have window 7
Expert:  Viet-Smartphone Tech replied 2 years ago.
What's your internet browser program, i.e., Internet Explorer ( the big 'e' program icon), or Firefox, or Chrome, etc.?

When you click on the website https://secure.join.me/Download.aspx?webDownload=true, what do you see?

Thank you
Customer: replied 2 years ago.
I get 2620 results The first one join.me online meetings share your screens in seconds Program is internet explorer
Expert:  Viet-Smartphone Tech replied 2 years ago.
I'm sorry, that's strange. Let's try another way:

  1. Please click on the website below (do not type the website, but click on the website):
    http://tinyurl.com/mrbl99d
  2. , then download / run the file called TeamViewer...
  3. , then tell me the ID and password ***** will provide you
  4. , don't close the TeamViewer program.

Please type the ID numbers with spaces, i.e., 1 2 3 4 5 6 7 8 9. Please reply at the box below. Thank you,

Customer: replied 2 years ago.
I have to key the website as it's not coming up in the suggestions I have keyed in the file and Team Viewer is not appearing on screen.
Expert:  Viet-Smartphone Tech replied 2 years ago.
Sorry, can you click on the website http://www.teamviewer.com/, then download and install TeamViewer program there. Thank you
Customer: replied 2 years ago.
I am in a screen called Team Viewer I do not know whether it's the right screen or not
Expert:  Viet-Smartphone Tech replied 2 years ago.
Yes, at the website http://www.teamviewer.com/, please download and install TeamViewer program. Thank you
Customer: replied 2 years ago.
I'd 825 777 619 Password *****
Expert:  Viet-Smartphone Tech replied 2 years ago.
Working on issue. Thanks
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 36786
Experience: Troubleshoot issues with smartphones.
Viet-Smartphone Tech and 3 other Smartphones Specialists are ready to help you
Expert:  Viet-Smartphone Tech replied 2 years ago.

I have helped submitting the account recovery form for the Microsoft account @live.com email address. Please wait about 24 hours for a email message from Microsoft in your iCloud email account, and as needed, follow any instruction that Microsoft's email message will provide you.

Also, here is the phone reset instruction if you ever need (but don't try for now):
Go to
settings icon

Settings>about>reset your phone.

Please let me know if you need anything else later. Thank you,

Customer: replied 2 years ago.
Thanks for all your help
Expert:  Viet-Smartphone Tech replied 2 years ago.

You're welcome. Thank you. s

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