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Randy SmartphoneTech
Randy SmartphoneTech, Technician
Category: Smartphones
Satisfied Customers: 9708
Experience:  Smartphone technician.
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how do i unlock my samsung phone

Customer Question

how do i unlock my samsung phone
Submitted: 2 years ago.
Category: Smartphones
Expert:  Randy SmartphoneTech replied 2 years ago.
My name is***** will assist you.
I am sorry to hear that you are having this issue.
What is the model of your Samsung?
Have you forgotten the screen lock password? or what kind of unlock do you need?
Customer: replied 2 years ago.

gt-e1200i

yes ihave forgotten my lock password

keystone2 is the name of the phone

im not sure?

Expert:  Randy SmartphoneTech replied 2 years ago.

Try the last 4 digit of your phone number. If you can not remember the number then the only w is to remove the SIM card from the phone and enter the number below. This will erase everything on the phone that is not saved to the SIM card,

*2767*3855#

If that doesn’t work, try

*0206*3855#

Customer: replied 2 years ago.

its not working it still comes up pin locked

Expert:  Randy SmartphoneTech replied 2 years ago.
okay, that is your sim pin. Who is your cellular provider?
Customer: replied 2 years ago.

so what does that mean

will i have to put in a new sim card?

Expert:  Randy SmartphoneTech replied 2 years ago.
no, we will have to get the unlock from your provider for the sim.
Randy SmartphoneTech and other Smartphones Specialists are ready to help you
Customer: replied 2 years ago.

the provider is virgin mobile

will i have to ring them up?

Expert:  Randy SmartphoneTech replied 2 years ago.
Every Virgin Mobile SIM card comes with a default PIN already set. you’ll just need to enter 7890.
Customer: replied 2 years ago.


it still comes up pin to short

Expert:  Randy SmartphoneTech replied 2 years ago.
okay, sorry about that. You'll then need to contact Virgin Mobile to get a PUK code to unlock your Virgin SIM card.

You'll need to phone the Virgin Mobile's Customer Services team to get your PUK code - their number is 0845 6000 789.

For security reasons, it's only Virgin Mobile that can legally provide you with a PUK code to unlock your Virgin Mobile SIM card.

Customer: replied 2 years ago.


ok then thank you good bye

Expert:  Randy SmartphoneTech replied 2 years ago.
Your welcome!
Please let me know if you need any further assistance.

Thank you very much!

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