Hello! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Please try to reset with the following steps:1.Turn off your phone by pressing & hold the power on/off button, then power off.2.Press and hold at the same time the 3 buttons: volume up button + home button + power button until the Samsung logo appears.3.Use the volume buttons and select "wipe data/factory reset" and then press home button4.Use the volume buttons to select "yes", then press the home button(Note: if it asks for password, then try password ***** (four zero's) for a few times as needed.)5.Wait until process is finished.6.Use the volume buttons to select "reboot system now" and press home button7.Wait until the phone restarts; that's it.Please let me know. Thank you,
Not sure if you got my further comment.
I cannot get past action 2 as no options appear on the screen.
I now have a green target figure on the screen after repeating action 2.
I have done this.
Holding all three buttons the name SAMSUNG appears followed by the start-up id (Galaxy SPlus) which then disappears and the name then starts up again; this goes on for about 4 times and then the odd image appears of a box with an arrow and a small green figure alongside. This lasts for a few seconds then the normal start-up procedure continues.
No words on the screen at any point.
I have watched the video and done exactly as it says..
The options simply do not appear on the screen after the initial image, which I recognise.
No words, no choices.
And now the time has been reset without my doing anything to it!
I have had a virus checker and malware detector running before all this.
It's late here so I am giving up and going to bed!