How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet-Smartphone Tech Your Own Question

Viet-Smartphone Tech
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 36814
Experience:  Troubleshoot issues with smartphones.
30037186
Type Your Smartphones Question Here...
Viet-Smartphone Tech is online now

Hi, i've forgotton password ***** my phone. I was using fingerprint

Resolved Question:

Hi, i've forgotton password ***** my phone. I was using fingerprint recognition buts its asking for alternative password ***** can't remember it. Can't get into phone
Submitted: 2 years ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 2 years ago.

Hello Tracey! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What's the model of your phone?

Do you mean you are not able to use your phone now? In this case, we would need to reset the iPhone.

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Hi, Galaxy S5

Yes, can't use it

Expert:  Viet-Smartphone Tech replied 2 years ago.

Thank you. Please try the fix below:

  1. Turn the Galaxy S5 off by pressing & holding the Power button, then select the Power off option.
  2. Now press and hold the 3 buttons: Volume Up, Home, Power together at the same time until you see the Android logo on screen.
  3. Then use Volume Down to highlight the wipe data/factory reset option and press the Power button to select it.
  4. Use Volume Down again to highlight Yes – delete all user data and press Power.
  5. Wait until you see the reboot system now option and then use the Power button to select it.
  6. Then the phone will let you re-set up and use again.

Please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,

Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 36814
Experience: Troubleshoot issues with smartphones.
Viet-Smartphone Tech and other Smartphones Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Vinod Menon

    Vinod Menon

    Customer Service

    Satisfied Customers:

    152
    Experience in supporting and using smartphones.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Customer Service

    Satisfied Customers:

    152
    Experience in supporting and using smartphones.
  • http://ww2.justanswer.com/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    145
    Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    61
    20+Yrs in the computer/electronics service industry
  • http://ww2.justanswer.com/uploads/NA/nalosin/2012-2-4_12436_mojaslikazaja.64x64.jpg nalosin's Avatar

    nalosin

    Smartphone Support Specialist

    Satisfied Customers:

    44
    7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    30
    Electronic Eng. Electronics Specialist in handheld Smartphones
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2016-5-4_16537_justanswerprofile.64x64.jpg Ashik's Avatar

    Ashik

    Smartphone Tech

    Satisfied Customers:

    289
    Experience with iPhone and other Smartphones
  • http://ww2.justanswer.com/uploads/NI/nick821702/2013-7-1_222510_mypic.64x64.jpg Nick H.'s Avatar

    Nick H.

    Smartphone Specialist

    Satisfied Customers:

    161
    Support Smartphones for more than 5 years.