Hello! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Please press & hold the power on/off button on the phone for about 20 seconds, then turn it back on and check.If that does not work, please enter the (wrong) password ***** 5 to 10 times, and see if it gives you the option to enter your google/gmail email address account and password ***** is associated with your phone (if you do not remember your google/gmail account password, you can reset it at https://www.google.com/accounts/recovery/)If all fails, please try this:Press & hold the power on/off button for about 20 seconds in order to completely power it off.
Please let me know. Thank you