How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask cvd4311 Your Own Question
cvd4311
cvd4311, Computer Analyst
Category: Smartphones
Satisfied Customers: 998
Experience:  I have a BA in CIT with over 14 years experience.
20109878
Type Your Smartphones Question Here...
cvd4311 is online now

iphone 4s has error code 3014

Customer Question

iphone 4s has error code 3014
Submitted: 2 years ago.
Category: Smartphones
Expert:  Randy SmartphoneTech replied 2 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Try to restore or update on another computer with a different Internet connection. This will help rule out other issues on your computer that might stop iTunes from communicating with the update server. Then you can connect to your iTunes and restore your data. Please let me know if this does not work for you and we will continue working on your issue.
Customer: replied 2 years ago.

I have tried that and changed the cable also turned off the firewall

Expert:  Randy SmartphoneTech replied 2 years ago.
okay, try this next please>
  1. Plug your device into your computer.
  2. Turn off the device.
  3. Hold the Power button for 3 seconds
  4. Hold the Home button without releasing the Power button for 10 seconds
  5. Release the Power Button but keep holding the Home button
  6. Keep holding the Home button until you are alerted by iTunes saying that it has detected a device in Recovery Mode
Customer: replied 2 years ago.

yes have done that still no luck

Expert:  Randy SmartphoneTech replied 2 years ago.
I will open the question and let the other experts take a look at it. Thank you for your patience.
Expert:  cvd4311 replied 2 years ago.
Just checking to see if you have went to this page and did everything that is said: http://lastplaceonthe.net/fix-itunes-error-3014-upgrading-iphone-firmware/
Upgrade to latest version
Download the firmware directly from Apple
Hard reboot the phone
Take out Sim card
Connect phone to computer
And keep following the instructions. If that doesn't work, back up your Iphone to a different computer then do a restore, then restore ITunes.
Expert:  cvd4311 replied 2 years ago.
Error 3014 could also indicate that you need to free up more disk space on the computer before trying to restore again. Or the error 3194 most likely indicates you do not have the latest version of iTunes installed Update to the latest version of iTunes.