Hello ! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Does it give you any other option after entering the password ***** few times?
Is it okay to reset the phone, so you can re-set it up fresh with a new password ***** want?Please reply at the box below. Thank you.
2 yes please
yes it says reboot sytem now
I have done this.
It is starting up as when I first received it.
ok I can now download by backed up data. everything appears ok.