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Viet-Smartphone Tech
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 36472
Experience:  Troubleshoot issues with smartphones.
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I was viewing pornography on my phone, and I got a message

Resolved Question:

hello. I was viewing pornography on my phone, and I got a message to say I had infringed laws, and had been viewing baneed pornography. (which I hadn't). it now says I am suspected of a violation. Can you please tell me what will happen. I am so worried
Submitted: 1 year ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 1 year ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What's the model of your smartphone?

Does this issue only occur when you use the Internet app? Or does it affect everything?

Please reply at the box below. Thank you.
Customer: replied 1 year ago.

It only occurs when I use the internet app.

Expert:  Viet-Smartphone Tech replied 1 year ago.
What's the brand/model of your smartphone please? Please reply at the box below. Thank you.
Customer: replied 1 year ago.

its a Samsung galaxy A3

Expert:  Viet-Smartphone Tech replied 1 year ago.
Thank you. Please close the Internet app (or restart the phone)
, then open Settings app icon, then open Applications, then open Application manager, then go to ALL option
, then scroll down, then tap on the Internet item
, then Clear data
, then open Internet app and check.
Please let me know. Thank you.
Customer: replied 1 year ago.

That seems better. Will I be in trouble. The message said my phone was being monitored>

Expert:  Viet-Smartphone Tech replied 1 year ago.
Great. You are fine; it was just a malware, which we have fixed. Be careful when going to bad websites. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Thank you very much
Customer: replied 1 year ago.

What is a Malware?

Expert:  Viet-Smartphone Tech replied 1 year ago.
Like a virus. In this case, the bad website got installed on your internet home page, so every time you opened internet, it showed that page. Thank you.
Customer: replied 1 year ago.

So I wont get arrested then!?

Expert:  Viet-Smartphone Tech replied 1 year ago.
That is correct. Hackers put fake warning popups for scaring people and/or to get people to give them money. Thank you.
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 36472
Experience: Troubleshoot issues with smartphones.
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