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Viet-Smartphone Tech
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 36462
Experience:  Troubleshoot issues with smartphones.
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How do i get into my samsung galaxy s6 without a backup code

Resolved Question:

how do i get into my samsung galaxy s6 without a backup code when it doesnt recognise my thumb print??
Submitted: 1 year ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 1 year ago.
Hi,

I'm sorry about the issue. Is it okay to reset the phone fresh, so you can re-set it up fresh, like brand-new, with a new code/password ***** want?

Please reply at the box below. Thank you.
Customer: replied 1 year ago.

i dont know how to do that, would I have to go into a phone shop?

Expert:  Viet-Smartphone Tech replied 1 year ago.
No, you do not need to go to the phone shop. Please try the following:

  1. Turn off the phone by using the Power button (press and hold it , then select Power Off option.)Reset SAMSUNG G920F Galaxy S6
  2. Now press and hold together the 3 buttons: Volume Up + Home button + Power button, until you see Samsung logo.Reset SAMSUNG G920F Galaxy S6
  3. Then select from Recovery Mode menu "wipe data / factory reset" using Volume buttons to navigate and Power button to confirm.
    Reset SAMSUNG G920F Galaxy S6
  4. Choose "Yes -- delete all user data" to confirm the whole operation.Reset SAMSUNG G920F Galaxy S6
  5. After that select option "reboot system now" by pressing Power button.Reset SAMSUNG G920F Galaxy S6
  6. Then check.

Please reply back to continue. Thank you.
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 36462
Experience: Troubleshoot issues with smartphones.
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