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Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 9937
Experience:  Experience with iPhone and other Smartphones
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I have a nokia/ Microsoft Lumia 820, its not sending or

Customer Question

Hi, I have a nokia/ Microsoft Lumia 820, its not sending or receiving emails, keeps telling me to enter password ***** Microsoft account & I have forgotten it, this message comes up every time I try to see if there r any new emails on my outlook account , Anna ­čś×
Submitted: 10 months ago.
Category: Smartphones
Expert:  Ashik replied 10 months ago.
Hi Anna and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. You need to reset your Microsoft password ***** re-enter it on your Lumia phone. On your computer, go to this website --> http://go.microsoft.com/fwlink/p/?LinkId=242000 Click "I forgot my password". Enter your email address and follow the onscreen instructions to reset your email password. Once you did that, enter this password ***** your phone. Please let me know if that didn't work, so I will continue to help you here.
Expert:  Ashik replied 10 months ago.
Anna, refer this aricle to know how to reset the password *****> http://windows.microsoft.com/en-IN/windows-live/account-reset-password-forgot-faq After resetting the password, enter the new password ***** your phone when asked. Let me know if you have any difficulty.

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