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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 152
Experience:  Experience in supporting and using smartphones.
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Can I not reset all the Google settings and start from

Customer Question

Can I not reset all the Google settings and start from begining
Submitted: 5 months ago.
Category: Smartphones
Expert:  crash2199 replied 5 months ago.

Hi!

Please explain your issue in more detail so I can assist you

Customer: replied 5 months ago.
new phone locked up carried out factory reset as recommended by Acer help desk. Now when I try to start up again I get as far as the Google set up and enter address and password ***** Known but I again am asked the same Question i.e address and password. and can not get pass that. Google Is asking me for information I don't have .
Hence my question can I not reset Google and start the total setup again.
Expert:  adamd-mod replied 5 months ago.
Hello,
I've been working hard to find another Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Customer: replied 5 months ago.
thank you but forget trying to help. I've sent phone back to Acer

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