Hi there and welcome
Is the issue you cannot sign into your microsoft account? And if so, what is the message you get when you try?
Please use the link below to reset your password
Once done use the new password ***** sign in
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.