Hi there and welcome
Can you tell me please the make and model of your phone?
Can you use my link below and choose the top option that you forgot your password
Are you able to reset it via this?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
the instructions I gave please, so you need to go to that website, download and install the free program and provide me the ID and Password ***** I can connect please
No sorry, did you install the program I had you download?
You need to do this on the computer please
yes, but can we resume 9am your time tomorrow morning Alistair?
Looks like you have an issue on that device so we can then do it on the Laptop tomorrow.
Well you did, as I had to oend a lot of time trying to get you to read and do the instructions I clearly listed out, but you can get one here