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Richard
Richard, Hardware Engineer
Category: Smartphones
Satisfied Customers: 36526
Experience:  Extensive Smartphone Issue Resolvement
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I have lost the ID & password for my account for my mobile

Customer Question

I have lost the ID & password ***** my account for my mobile phone. I need to access this account in order to try retrieve my data, contacts & photos. Can you help?
Submitted: 10 months ago.
Category: Smartphones
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please the make and model of your phone?

Thank you

Customer: replied 10 months ago.
Microsoft 535
Expert:  Richard replied 10 months ago.

Thanks

Can you use my link below and choose the top option that you forgot your password

https://account.live.com/password/reset

Are you able to reset it via this?

Richard and other Smartphones Specialists are ready to help you
Expert:  Richard replied 10 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
I may have messed up a little. Do you need me to do anything else?
Expert:  Richard replied 10 months ago.

the instructions I gave please, so you need to go to that website, download and install the free program and provide me the ID and Password ***** I can connect please

Customer: replied 10 months ago.
Hi Richard,
Hope this will be correct-1) ID***@******.*** 2) P.Word elizabethkerr56 3) Code I used(###) ###-####
Expert:  Richard replied 10 months ago.

No sorry, did you install the program I had you download?

Customer: replied 10 months ago.
installed on phone.
Expert:  Richard replied 10 months ago.

You need to do this on the computer please

Customer: replied 10 months ago.
Just getting "unspecified error" notice. Perhaps it would be better if wife tried it on her laptop. What do you say?
Expert:  Richard replied 10 months ago.

yes, but can we resume 9am your time tomorrow morning Alistair?

Looks like you have an issue on that device so we can then do it on the Laptop tomorrow.

Customer: replied 10 months ago.
As I did not use your services & managed to solve the problem myself, would a refund be in order?Alistair
Expert:  Richard replied 10 months ago.

Well you did, as I had to oend a lot of time trying to get you to read and do the instructions I clearly listed out, but you can get one here

http://ww2.justanswer.com/help/how-can-i-request-refund-0

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