How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JamesI Your Own Question

JamesI
JamesI, Other
Category: Smartphones
Satisfied Customers: 998
Experience:  James has supported smart devices for the last 10 years, troubleshooting connectivty, application and hardware issues.
75967336
Type Your Smartphones Question Here...
JamesI is online now

I have a nokia 536 phone (number 07944 394681) and the apps

Resolved Question:

I have a nokia 536 phone (number 07944 394681) and the apps will not update and I get a login prompt for my mircosoft account.
the login screen has a pre populated field with a user name/email address (*****@******.***) that don't have access to - I have tried the password ***** on the webpage but the phone number I am quoting (mine) is not recognised on the account user name***@******.***.
I cannot understand whether I am using the wrong user name? but if I am I don't know what it should be anyway.
and I don't know the passoword. I rang your overseas call centre yesterday and just went round in circles as the lady suggested I try the online password ***** but I cant get passed the first few pages.
wen I go the the apps page to update on my phone the error code quoted is(###) ###-#### and the supporting text says 'there has been an problem completing our request this error code may be helpful'
can you help.
regards
Alison. :)
Submitted: 6 months ago.
Category: Smartphones
Expert:  JamesI replied 6 months ago.

Hi Alison,

Sorry to hear your having issues, with your phone.

If you cant recall your credentials for a4sharp, I suggest we set you up with a new account, which we can pair your phone to that account.

Please confirm that the a4sharp e-mail address is not your primary e-mail address.

Thanks

James

Customer: replied 6 months ago.
Is there not a facility to change the current email contact details on my account??
Expert:  JamesI replied 6 months ago.

Hi Alison, for me to verify you I need to arrange a quick phone call with you.

Once complete I can issue you a new password.

Customer: replied 6 months ago.
can we arrange a call.
Friday after 7pm is good for me on 07944 394681.
Expert:  JamesI replied 6 months ago.

You will need to accept the proposal for a phone call, as all calls have to go through the just answer system (I cant call you directly), I may struggle to call you at 7pm, is there another time either later this evening or Saturday?

Expert:  JamesI replied 6 months ago.

Hi, is there a suitable time I can call you today (sunday) or this coming week?

Customer: replied 6 months ago.
I will be available after 6.30. Alison
Expert:  JamesI replied 6 months ago.

Hi Alison as per conversation, please rate the service received so I may close the case.

It appears there was some confusion over the username a4sharpe and a4sharp, which was the reason we had some issues earlier.

Regards

James

JamesI, Other
Category: Smartphones
Satisfied Customers: 998
Experience: James has supported smart devices for the last 10 years, troubleshooting connectivty, application and hardware issues.
JamesI and 3 other Smartphones Specialists are ready to help you
Expert:  JamesI replied 6 months ago.

Good afternoon,

I havent heard back from you in the last day or so, and just wanted to check if you still require assistance, I would appreciate it if you could rate the service received.

Many thanks

James

Customer: replied 6 months ago.
James I have sent you a reply regarding the loss of all my contacts and photos as a result of following the instructions you gave to reset my phone to install the Microsoft account - you didn't explain how to retrieve these from the cloud / backup.Alison
Expert:  JamesI replied 6 months ago.

Hi Alison,

Sorry I didnt get the message regarding the lost contacts not being restored.

Before we did the reset you confirmed the backup was enabled on contacts, messages etc, the reset should have worked and restored the phone as per the account you had setup for a4sharp. It should have automatically downloaded the contacts. Please see the video here which shows the restore process again, in essence its a reset and restore to retrieve the backup.

James

Customer: replied 6 months ago.
Am still waiting for your response about retrieving the things I have lost as a result of following your instructions.
Expert:  JamesI replied 6 months ago.

Hi Alison, I have provided a response above, you need to follow the video to perform a restore, which will use the backup the phone took.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Vinod Menon

    Vinod Menon

    Customer Service

    Satisfied Customers:

    152
    Experience in supporting and using smartphones.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Customer Service

    Satisfied Customers:

    152
    Experience in supporting and using smartphones.
  • http://ww2.justanswer.com/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    145
    Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    61
    20+Yrs in the computer/electronics service industry
  • http://ww2.justanswer.com/uploads/NA/nalosin/2012-2-4_12436_mojaslikazaja.64x64.jpg nalosin's Avatar

    nalosin

    Smartphone Support Specialist

    Satisfied Customers:

    44
    7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    30
    Electronic Eng. Electronics Specialist in handheld Smartphones
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2016-5-4_16537_justanswerprofile.64x64.jpg Ashik's Avatar

    Ashik

    Smartphone Tech

    Satisfied Customers:

    289
    Experience with iPhone and other Smartphones
  • http://ww2.justanswer.com/uploads/NI/nick821702/2013-7-1_222510_mypic.64x64.jpg Nick H.'s Avatar

    Nick H.

    Smartphone Specialist

    Satisfied Customers:

    161
    Support Smartphones for more than 5 years.