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JamesI
JamesI, Other
Category: Smartphones
Satisfied Customers: 2002
Experience:  James has supported smart devices for the last 10 years, troubleshooting connectivty, application and hardware issues.
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I bought a Samsung Galaxy J7 Prime from a local retailer in

Customer Question

Greetings. I bought a Samsung Galaxy J7 Prime from a local retailer in the British Virgin Islands. Upon trying to setup the phone it displayed the message customary binary blocked by FRP lock. How do I solve this problem?
Submitted: 1 month ago.
Category: Smartphones
Expert:  JamesI replied 1 month ago.

Hi Norval,

It suggests the phone software (firmware) has been changed on the phone, I would suggest you start by doing a factory reset then going back through the initial setup wizard again.

Do you know how to reset the phone, if not I can send you instructions