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Jason Jones
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 16429
Experience:  10+ years of work experience.
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I am unable to print from screen or go to any links

Customer Question

I am unable to print from screen or go to any links
Submitted: 4 years ago.
Category: Software
Expert:  Jason Jones replied 4 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


May I ask with which application, device, or system you are having this problem?

Customer: replied 4 years ago.

HP Compaq Google /bt yahoo. Will only print pictures will not go to any links

Expert:  Jason Jones replied 4 years ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?


Customer: replied 4 years ago.


yes

Expert:  Jason Jones replied 4 years ago.


Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=86d58ac3-e096-48ca-bf9d-72d395c90ea4&SUPPORT=NET


Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=86d58ac3-e096-48ca-bf9d-72d395c90ea4&SUPPORT=NET

Customer: replied 4 years ago.


repeat CANNOT GO TO ANY LINKSr

Expert:  Jason Jones replied 4 years ago.
Ok.

Click in the top address bar and type: http://tinyurl.com/c9pueb2

Then press Enter, please.

Customer: replied 4 years ago.


tried that Wheel turning press accept 15 mins and counting

Expert:  Jason Jones replied 4 years ago.
The remote server has indicated that you have not gone to the site.

Are you on that same computer right now?


Thank you.

- Click the following link: http://www.join.me
- On the resulting page, click BASIC and click the Orange play button
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.
Customer: replied 4 years ago.

I still have the symbol screen being shared .If this is not you please advise


XXXX XXXX

Customer: replied 4 years ago.

the orange logo at top centre of screen is pulsing.Is that you ???


XXXX XXX

Expert:  Jason Jones replied 4 years ago.
It is not me.

You did not give me that number 3 hours ago.

What is the 9 digit number, please?
Customer: replied 4 years ago.


sorry Jason I signed in wrote a whole letter explaining I am a very old man


please excuse XXXXXXXXX /p>

Expert:  Jason Jones replied 4 years ago.
That is okay.

I do not see any number.

I only see this:



""""""""""""""""""""""
sorry Jason I signed in wrote a whole letter explaining I am a very old man

please excuse XXXXXXXXX /p>

""""""""""""""""""""""

Customer: replied 4 years ago.


five three four three eight seven five eight two

Expert:  Jason Jones replied 4 years ago.

Thank you.

That is not working.

Is that still active?
Customer: replied 4 years ago.


seven two seven nine two five five three zero

Expert:  Jason Jones replied 4 years ago.
Thank you.
Expert:  Jason Jones replied 4 years ago.
The only way that this site will give me any credit for my time or compensate me for my time is if you rate me below.

Please, do not forget to click the Happy face on the bottom of this page and click Submit, if you are satisfied.

If you wish to request me personally for any future questions, you can do so at the following link: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you,
- Jason