Hello and thank you for your question today. My name is Jason. I look forward to helping you today.
Are you having this problem with all applications?
I think the answer is no. I have not put any other programs on recently.
Thank you for the update.
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?
I am happy with that, however, I am on my new computer at present. I need to get the old computer started which takes a short while. The reason I want to load the program on the old computer is that the program is old and my new computer has Windows 7
Please, let me know when you are ready.
On the problem computer, please, go to the following site and allow the remote app to run: http://tinyurl.com/o842o7r
Sorry, my old computer will take around another 10/15 minutes to come into life. Please advise. Would it be better to return tomorrow after I have the computer working.
I can wait
ok - the old computer is on and I have typed in your app
Am I now to click the runremotedesktop now please.
It has come up with the message Elsinore.scre....exe is not commonlydownloaded and could be dangerous.
IT is safe
Please, run it
ok - the message is from 18.104.22.168 with the option to run
Yes, allow that
Is it running?
I look forward to your next message or your rating below.
To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.
Thank you again, - Jason
Thank you - are you saying that the splash window did not come up
I see the problem.
Is this the point to give up please
No, not yet.
When was the last time it worked?
Around 1 year ago - a new program was loaded on to a server at work. This program was only loaded here.
What does that mean?
What new program was installed on the servedr?
Is this computer supposed to be on a domain?
Well, the next step is to uninstall Sage and reinstall it after you make any backup that you wish to.
Hi Not on a domain I am ok to uninstall but a backup is not necessary. Am I still on the £21 fee please
Your remote access has ended
That is correct.
You can uninstall and reinstall.
The fee is the smae.
If I uninstall and reinstall does that complete the session please and I sign off
I do not understand your statement.
After you do that, please, updateme.
I do not have time now - can I assume that the program will work if I do what you say
Yes that is correct.
If not, you can always come back here after you rate.
Have reinstalled and continues to have the splash window. Program will not operate.
I see that you rated me instead of continuing.
That means we are done.
Was that a mistake?
Sorry but the problem has not been solved
Did you purposely mark me as bad?
You rate when we are done.
Now you are charged.
Do you understand that you only rate when we are done?
I don't know how you were able to rate me in any case, I had that disabled.
I will leave now.
I hope that you can fix your problem.