Hello and welcome to JustAnswer! My name is Brandon and I would be glad to assist you with your issue today. Please note that I am in eastern time (UTC -5:00) and am generally online between the hours of 10 AM and 4 PM and some evenings between 7 PM and 11 PM.
You may just need an updated graphics driver. Would you mind allowing me to remotely control your computer to do this for you?
Are you able to get it working?
can,t get connected
There should be a try another option link.
ican,t get connected
Ok, we can try a different route then. Can you please go to http://join.me/ - click the Share button and run the program that downloads. At the top of your screen, there will be 9 digits. Please provide those to me.
i still can,t get connected
Can you give me more information than that?
beboo come back
I am here
hello beboo i still have not solved my problem
You said you couldn't get connected. Are you getting errors?
i have found the numbers 285-731-482
Perfect. Just a sec.
Ok, you may have to do some of this for me since the other remote control didn't work
Yeah, I am having trouble controlling. Mind if I try connecting the other remote control?
Im waiting for it to connect. Your computer is running a little slow.
Your computer is acting really slowly for me to be able to do anything.
Can you close the Device Manager?
what do you suggest
Please download and run: https://downloadcenter.intel.com/confirm.aspx?httpDown=DANGEROUS URL REMOVED&lang=eng&Dwnldid=17407&OSFullname=Windows+Vista+*
Ah, hold on
Download and run that file.
sorry it won,t happen
An installer should pop up at some point
Hope I was helpful in the remote control session. With the updated graphics driver, it should no longer crash.
If you need anything else, please let me know.