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Ansh P.
Ansh P., Computer Software Engineer
Category: Software
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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Windows 8 States Problem has caused the program to stop working

Customer Question

Windows 8 States Problem has caused the program to stop working correctly. How do I deal with this problem ( Not unusual I understand) BTW New app & new computer
Submitted: 3 years ago.
Category: Software
Expert:  ChrisC replied 3 years ago.

ChrisC :

Hi, my name is Chris and I'll be happy to help you today.

ChrisC :

Can you tell me which program is in question here?

ChrisC :

Just reply when youd like to work on this! Thanks!

Customer: replied 3 years ago.


Both Word & Outlook 2013


 


Paul

Expert:  ChrisC replied 3 years ago.
ok great. Perhaps something got messed up during the install. Why dont we try a repair?

Heres how:

Hover the cursor in the bottom left of the screen to produce the Start Menu image. Right-Click to bring up the Start Context Menu. Click Programs and Features.

Locate Microsoft Office in the list and then click uninstall\change up at the top. An office install box will come up and repair is one of the options. Choose that and let it run through the process. After this is done try Word and Outlook again.

If that works then great! Don't forget to rate! If not, just reply and we will keep working on this until it is resolved.

Thanks!
Customer: replied 3 years ago.


Not too sure what you mean by words - Start Context/Menu and the check Programmes & Feature. Not what is on my screen


Sorry for being so dumb!


 


Paul

Expert:  ChrisC replied 3 years ago.
No worries. If you move youre mouse to the bottom left a small picture of the start menu appears. Right click on that and a small menu will appear and on that menu will be programs and features. Click that and a new box will appear.
Customer: replied 3 years ago.


Chris


 


Getting there. When I clicked the Office line it only gives the uninstall option ( which would remove it - - nothing said about repair. Next move??


 


Paul - still feeling a bit dumb.

Expert:  ChrisC replied 3 years ago.
When you click uninstall up at the top what happens?
Customer: replied 3 years ago.


Don't fancy clicking uninstall at the Office programme line as it states this would delete it.


There do not seem to be any other options.


 


Paul

Expert:  ChrisC replied 3 years ago.
This is a run down of what we are trying to accomplish. Do you see any of this?

Click Here
Customer: replied 3 years ago.

I found it and performed the ' short' repair version. That made no difference - the problem still exists!!. I'll try the longer repair version and see what that does. Thanks for your time anyway.


 


Regards


 


Paul

Expert:  ChrisC replied 3 years ago.
No worries. Do that repair and let me know what happens. If it doesnt fix it we can ofcourse continue :)
Expert:  ChrisC replied 3 years ago.
How did that work for you?
Customer: replied 3 years ago.


Application of your advice made no difference - still have the problem. Must be something outside of the Office software that is affecting it.


Paul

Expert:  ChrisC replied 3 years ago.
Hmm..

In this case I am out of ideas. I will opt out and let annother tech have a look at this one. You should get a reply shortly :)
Expert:  Ansh P. replied 3 years ago.
Hi Paul,

Would you like remote help with this issue?

I think I know what is causing ths issue. Thank you.
Customer: replied 3 years ago.


Have been out today so still interested in getting rid of this problem


 


Best wishes


 


Paul

Expert:  Ansh P. replied 3 years ago.
Paul, can we start the appointment after 30 minutes?
Customer: replied 3 years ago.


OK


Paul

Expert:  Ansh P. replied 3 years ago.
Are you available now Paul?
Customer: replied 3 years ago.


Sorry missed it. Here now if any use.


 


P

Expert:  Ansh P. replied 3 years ago.
No problem.

navigate to http://166.78.231.170:8040/ and click on the session named "office"

when prompted, run the software

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