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Richard
Richard, Software Engineer
Category: Software
Satisfied Customers: 31324
Experience:  Software Systems Specialist.
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Outlook 2010 seizes up almost as soon as I open it. It will

Customer Question

Outlook 2010 seizes up almost as soon as I open it. It will usually download my mail, but i cannot then do anything with it as it stops responding
Submitted: 3 years ago.
Category: Software
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

I would first like you to do this please

Click start, type in the search

outlook.exe /resetnavpane

Press enter

Tell me please if it now opens and operates correctly.

Thank you
Richard, Software Engineer
Category: Software
Satisfied Customers: 31324
Experience: Software Systems Specialist.
Richard and 3 other Software Specialists are ready to help you
Customer: replied 3 years ago.

I have sent two replies to incoming emails and so far things work. I then closed Outlook and re-opened it and it continued to work, so with luck normal service between me and friends can be resumed without the stress of the last few days.


Thank you.

Expert:  Richard replied 3 years ago.
It will, the interface was corrupted, this was your problem, which we resolved.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.


although your solution works, most of the time, I am having to run the programme almost every time I try to use Outlook. Is there something more permanent?

Expert:  Richard replied 3 years ago.
you would need to reinstall outlook Phoebe

Customer: replied 3 years ago.


How do I do that? Sorry to be so feeble.

Expert:  Richard replied 3 years ago.
Its ok.

First go to Start, Control Panel, Programs, uninstall a program

Click on Office, click Change, then repair

Run this, restart the computer and check if it still errors please.

Let me know the results please

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