Hi, I'll be happy to help with this - can you let me know how many extensions you have and other than Internet & PDQ what other services the business requires?
Am I right in assuming that all services are with BT at present?
one pdq 1phone line one samsung dc s816 ibroadband
Thanks - but how many handsets are connected to the dcs816?
one phone line
are you able to help
Yes, I hope so - for two handsets the dcs816 is probably overkill
how long has it all been setup?
over ten year bt took in on from a company called eurotell
i pay bt insurance
Ok, based on what you have I think you would only need a BT Featureline and Business Broadband
the Feature line provides basic phone system services
and is approx £20/month
how do i go about getting this done say phone bt because no one get back to you
Business Broadband should be between £11 and £30 /month
which would work out at £150 /quarter maximum
is there an Account Manager at BT assigned to your account at all?
could you give me his name and phone number as i get passed around all the time
they will have several usually so no idea of which person it would be
is this the number you have been calling?
one way of getting a very quick response would be to use twitter to contact them (if you have an account) - I've used that several times previously when they have been unresponsive
do you have any idea of cost to get the system up and running
well as you already have a phone line it would need converting to a feature line
which should be £60 although they may do it for free if you commit to a contract
and the broadband should just remain as is
if they need to send an engineer for the dcs816 then they may have a call-out fee as well but I would think they can waive this as you're signing up for new services
and insurance would just be cancelled
sorry i am just serving a customer
This is also a number to try as well if you haven't already used this one
thankyou now can i print this of so i have all the info you have given me
Yes, you should also be able to bookmark it so you can view it at anytime
so sorry i dont know how to do this
no problem - are you using Internet Explorer to view this page?
Ok, there should be a little star icon in top right hand corner
click on that and it will save the page for you
thankyou i have managed to save it thanks for all you help
you are welcome