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Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Software
Satisfied Customers: 160
Experience:  Familiar with a wide variety of software and experienced in user training/support
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I cannot Access my E-mails because a Microsoft window appears

Customer Question

I cannot Access my E-mails because a Microsoft window appears after I have signed in on
the MNS system. This window states:-
Call us overprotective
But we need to make sure you can receive a security code if you ever lose access to this Account.
Where should we send your code?
Then there is an E-mail address "[email protected]
My only E-mail address is [email protected]

I need to access my E-mails urgently for business purposes.

George Wilby
Submitted: 3 years ago.
Category: Software
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Please note we are Just Answer, not associated with Microsoft.

Microsoft provide no live support for free email accounts.

I can assist you, but please first note you understand this.

Thank you
Customer: replied 3 years ago.

Richard


 


I understand


 


George

Expert:  Richard replied 3 years ago.
Thanks George.

First, the email it has you on register for, do you recognise that at all?

Customer: replied 3 years ago.

Richard


That is my E-mail address But I have not been able to access them because of this Microsoft window and the delay is costing me business


which is making me very cross with them espescally they gave no prior


warning


 


George

Expert:  Richard replied 3 years ago.
It is annoying but they are doing this to everyone.

Can you fill in this recovery form George.

https://account.live.com/acsr?rollrs=04

Be as accurate and detailed as possible and tell me the end results when you complete the form please

Customer: replied 3 years ago.

Richard


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


Richard


 


Any news on what is happening


 


George


 


 


 


 


 


 

Expert:  Richard replied 3 years ago.
Im waiting on news from your George.

Per my last instructions. Did you follow them?

Customer: replied 3 years ago.

Richard


 


Yes


 


George

Expert:  Richard replied 3 years ago.
ok, and the results?

What was the last message Microsoft gave George when you completed it?

Customer: replied 3 years ago.

Richard


 


I completed a form with personal details, knowledge of E-mail names


and e-mail addresses of which i could only remember a few.


 


George

Expert:  Richard replied 3 years ago.
yes, and when you completed it, Microsoft will give you a message

either you get access now, they will respond in 24 hours, or not enough information.

Which message did you get George?

Customer: replied 3 years ago.

Richard


 


It was called "Recover your Microsoft Account0"


 


George

Expert:  Richard replied 3 years ago.
Yes I know George.

When you complete the questionaire, Microsoft give you a message

What was this message?

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