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Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Software
Satisfied Customers: 160
Experience:  Familiar with a wide variety of software and experienced in user training/support
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my [email protected] is fully paid up £50+ but

Customer Question

my [email protected] is fully paid up £50+ but I cannot use it to send or answer. instead get this
Problem signature:
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 10.0.9200.16686
Application Timestamp: 52058cf0
Fault Module Name: MSHTML.dll
Fault Module Version: 10.0.9200.16686
Fault Module Timestamp: 5205a143
Exception Code: c0000005
Exception Offset: 009c688f
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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C:\Windows\system32\en-US\erofflps.txt

and the alternate method has me waiting in vain to start chart
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Submitted: 3 years ago.
Category: Software
Expert:  James K. replied 3 years ago.


Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James