How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Steve Herrod Your Own Question
Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Software
Satisfied Customers: 160
Experience:  Familiar with a wide variety of software and experienced in user training/support
65126503
Type Your Software Question Here...
Steve Herrod is online now

how do i get "ask"off my laptop

Customer Question

how do i get "ask"off my laptop
Submitted: 4 years ago.
Category: Software
Expert:  Chris L. replied 4 years ago.
Hello my name is XXXXX XXXXX I will be happy to assist you.

Can you please tell me where you are still seeing ask? Is it on your web browser?

Please tell me which web browser you are using, it may be internet explorer or firefox, or google chrome.

Please let me know so I can further assist.
Thank you,
Chris
Customer: replied 4 years ago.

was using google. now trying yahoo and it still appears.

Expert:  Chris L. replied 4 years ago.
Ok that didn't tell me which web browser you are using but that is ok. I would like to connect to your computer to see if I can fix this issue for you. Please let me know if you would like to try that.

Thanks
Customer: replied 4 years ago.

yes please. it is driving me nuts.now on yahoo

Expert:  Chris L. replied 4 years ago.
Please click on the link below to connect. If anything pops up asking you to allow or run make sure you say yes.

http://166.78.231.170:8040/?Session=1bd3f396-a8fa-4392-aae1-0f450950fea8

.
Expert:  Chris L. replied 4 years ago.
Are you having trouble connecting?

You need to click the link I give you and then click Join.

Next a small file will be downloaded, pay attention to an alert letting you know that it was downloaded and choose to Run the file.

If you do not see this then hold CTRL and J to open your downloads folder and double click the file called elsinore.

http://166.78.231.170:8040/?Session=1bd3f396-a8fa-4392-aae1-0f450950fea8

.
Expert:  Chris L. replied 4 years ago.

Hello,

You seemed to have trouble connecting yesterday and just disappeared. Did you still need help?