Hi my name is Jeremy, I would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field.
How are you doing today?
Let's try a few things if you do not mind that will clear up this if there actually is an infection
First add our chat to your favorites. That way you can easily return after testing. You can also return from the link in your email.
Once you have our chat saved to your favorites
Hold the Windows Key
(Looks like a flag on the keyboard) and press r
In the Runbox type msconfig
and push enter
Click the Startup Tab
Press Disable ALL
Click on the Services Tab.
Check the box to "Hide Microsoft Items"
Click Disable All
It will ask if you want to Restart or Exit without restart. For now choose "Exit without Restart"
(we'll manually reboot after we run a Malwarebytes scan for these above steps to take effect)
Hold the Windows Key
again and press r
This time type in inetcpl.cpl
then push enter
Click the Advanced
Check the delete personal settings box then click Reset
again to confirm
Next we want to double check to make sure no Spyware (This is different than a Virus, McAfee does not detect these) has infected your computer.
Click this linkhttp://tinyurl.com/jeremymalwarebytes3
If it asks if you want to run or save choose Run
When the setup opens click OK, Next check both I accept
boxes and press Next
, Press Next
4 more times, then press Install
When the install completes it will open Malwarebytes automatically
Press the Scan
The scan could take anywhere from 10 minutes up to an hour or more. If it finds any threats press the Show Results
button then click the Remove Selected
This will reboot your computer and remove any infections you may have on your computer.
If it does not find any threats go ahead and manually shut the compuer down for the msconfig steps above to take effect.
After the computer reboots let's run one more scan to clean up any hard to remove temp fileshttp://tinyurl.com/jeremytfc
Click the link above. If it asks if you want to run or save choose Save
When it finishes downloading click Run on the TFC.exe
When TFC opens click the Start
This will remove any un-neeeded temp files and will also speed up you computer
That's it! If you run into any issues i'll be here to help you in any way I can
If you have a moment don't forget to rate my help below (an excellent service rating
is most appreciated)
(To rate my help click the smiley faces
below then press the submit
Also if you need any computer help in the future, you can return to this chat anytime day or night (I am online from 9am est until at least 11pm est every day of the week)
Thanks again for all you patience