I am ready
Are you trying to activate Office 2013?
Yes I am My computer went for repair and I lost the Programme.
DO you have the product key with you?
May be they installed a different version, so that you cannot activate it.
We will try uninstalling the old versions, installing the new version and activate it.
Is that fine for you?
That is possible but I do not know how to find out. I have the programme on my computer it shows on my desk top
Please open Word, click File, and select About.
Or Open Microsoft Word, click the Microsoft icon that you see over the top left corner, select Word options. Then, click Resources.
I am unable to do that I am asked how I obtained the programme etc. I had to goto another page to identify th edition.
Please go to the link below, click Fix it, download and run it.
Please let me know when you complete that.
I have not been able to complete it.It does not respond. Possibly not the prablem
Are you sure that you have Office 2013 installed on your computer?
I think it must be as I put it on to a new computer.
After repair, you have installed it again?
That is not the one.
I tried to and input the key.It went wrong As I forgot my password and asked for a number by text and tha was not forth coming.
Are you using Windows 7?
No windows 8
Could you please get into Control panel?
I will try.
Hoe do I get to it please
Watch the video in the link below.
It just asks me If I would like windows 8.1 and that is the last thing i want as i do not like windows 8.Are yo able to over my computer and sort this out?
This opens the Settings menu of the charms bar on the right edge of the screen, with, yes, the Control Panel as one of its options.
pRESS TGHE wiNDOWS AND i KEYS TOGETHERE.
Sorry for the caps.
Press the Windows and I keys together at the same time.
I have found it
Open COntrol panel.
In Control panel and select Uninstall a Program (listed under Programs).
I have unistalled it
Which version was listed over there?
Office Home & Student 2013
And you have the product key for the same version. Right?
You do not have the Microsoft Office disc with you. RIght?
Please go to the link below, enter your product key and click Get started.
When I purched it I Recei ved a card with a number ets to enter ,
I have done that and entererd te key
Click Get Started.
Sign into or create your Microsoft account to begin installing Office.
Ihave done that
Do you get an options to download Office?
No but the icon for office is on my computer
Double click on it.
Cant make contact Asks me If I wish to remove the item I said No
Has it downloaded or installed anything on your computer?
I dont think the dow load was completed as I was supposed to close the computer and I did not do this as i thought i might loose you
Please restart the computer and come back.\