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Shefin
Shefin, Software Support Specialist
Category: Software
Satisfied Customers: 4931
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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I am trying to register Microsoft Office Home&Student2013 edition,I

Customer Question

I am trying to register Microsoft Office Home&Student2013 edition,I just can not do it .Please HElp.
Submitted: 3 years ago.
Category: Software
Expert:  Shefin replied 3 years ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
JACUSTOMER-p8fyap4h- :

I am ready

Shefin :

Are you trying to activate Office 2013?

JACUSTOMER-p8fyap4h- :

Yes I am My computer went for repair and I lost the Programme.

Shefin :

DO you have the product key with you?

JACUSTOMER-p8fyap4h- :

I do.

Shefin :

Alright.

Shefin :

May be they installed a different version, so that you cannot activate it.

Shefin :

We will try uninstalling the old versions, installing the new version and activate it.

Shefin :

Is that fine for you?

JACUSTOMER-p8fyap4h- :

That is possible but I do not know how to find out. I have the programme on my computer it shows on my desk top

Shefin :

Please open Word, click File, and select About.

Shefin :

Or Open Microsoft Word, click the Microsoft icon that you see over the top left corner, select Word options. Then, click Resources.

JACUSTOMER-p8fyap4h- :

I am unable to do that I am asked how I obtained the programme etc. I had to goto another page to identify th edition.

Shefin :

Alright.

Shefin :

Please go to the link below, click Fix it, download and run it.

Shefin :

Please let me know when you complete that.

JACUSTOMER-p8fyap4h- :

I have not been able to complete it.It does not respond. Possibly not the prablem

Shefin :

Are you sure that you have Office 2013 installed on your computer?

JACUSTOMER-p8fyap4h- :

I think it must be as I put it on to a new computer.

Shefin :

After repair, you have installed it again?

Shefin :

That is not the one.

JACUSTOMER-p8fyap4h- :

I tried to and input the key.It went wrong As I forgot my password and asked for a number by text and tha was not forth coming.

Shefin :

Are you using Windows 7?

JACUSTOMER-p8fyap4h- :

No windows 8

Shefin :

Could you please get into Control panel?

JACUSTOMER-p8fyap4h- :

I will try.

JACUSTOMER-p8fyap4h- :

Hoe do I get to it please

Shefin :

Watch the video in the link below.

JACUSTOMER-p8fyap4h- :

It just asks me If I would like windows 8.1 and that is the last thing i want as i do not like windows 8.Are yo able to over my computer and sort this out?

Shefin :

This opens the Settings menu of the charms bar on the right edge of the screen, with, yes, the Control Panel as one of its options.

Shefin :

pRESS TGHE wiNDOWS AND i KEYS TOGETHERE.

Shefin :

Sorry for the caps.

Shefin :

Press the Windows and I keys together at the same time.

Shefin :

This opens the Settings menu of the charms bar on the right edge of the screen, with, yes, the Control Panel as one of its options.

JACUSTOMER-p8fyap4h- :

I have found it

Shefin :

Open COntrol panel.

Shefin :

In Control panel and select Uninstall a Program (listed under Programs).

JACUSTOMER-p8fyap4h- :

I have unistalled it

Shefin :

Which version was listed over there?

JACUSTOMER-p8fyap4h- :

Office Home & Student 2013

Shefin :

And you have the product key for the same version. Right?

JACUSTOMER-p8fyap4h- :

Correct

Shefin :

You do not have the Microsoft Office disc with you. RIght?

Shefin :

Please go to the link below, enter your product key and click Get started.

JACUSTOMER-p8fyap4h- :

When I purched it I Recei ved a card with a number ets to enter ,

Shefin :

Alright.

Shefin :
8:51 PM

Please go to the link below, enter your product key and click Get started.

JACUSTOMER-p8fyap4h- :

I have done that and entererd te key

Shefin :

Click Get Started.

Shefin :

Sign into or create your Microsoft account to begin installing Office.

JACUSTOMER-p8fyap4h- :

Ihave done that

Shefin :

Do you get an options to download Office?

JACUSTOMER-p8fyap4h- :

No but the icon for office is on my computer

Shefin :

Double click on it.

JACUSTOMER-p8fyap4h- :

Cant make contact Asks me If I wish to remove the item I said No

Shefin :

Has it downloaded or installed anything on your computer?

JACUSTOMER-p8fyap4h- :

I dont think the dow load was completed as I was supposed to close the computer and I did not do this as i thought i might loose you

Shefin :

Please restart the computer and come back.\

Shefin :
Add this page to your Favorites/Bookmarks first, so as to get back to me.
Expert:  Shefin replied 3 years ago.
Hi,

I apologize that the chat got disconnected. However, I can assist you further in Question and Answer mode.


After restarting the computer, check if you are able to open Office programs.Try activating it using the product key.

Please let me know if the issue persists.

I request you click the EXCELLENT smiley face once you have all the information you need. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!



Thank you!
S H E F I N

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