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Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Software
Satisfied Customers: 160
Experience:  Familiar with a wide variety of software and experienced in user training/support
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How do I change my password XXXXX access my email account on

Customer Question

How do I change my password XXXXX access my email account on outlook.com
Submitted: 3 years ago.
Category: Software
Expert:  Freddy M. replied 3 years ago.
.
Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
Please try resetting the password here and let me know the results: Click Here
.
Customer: replied 3 years ago.

I cannot access my email account !!!

Expert:  Freddy M. replied 3 years ago.
.
It seems you missed my reply so here it is again just in case:
Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
Please try resetting the password here and let me know the results: Click Here
.
Customer: replied 3 years ago.

Have changed password still cannot access account

Expert:  Freddy M. replied 3 years ago.
.
Did you reset it using that form?
Are you logging in using the new password?
.
Customer: replied 3 years ago.

Yes to both questions

Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page. No extra charge.


Thank you.
Customer: replied 3 years ago.

Yes please

Expert:  Jason Jones replied 3 years ago.


Thank you.

If you are using a PC, Internet Explorer works the best. If you are using a Mac, only Safari will work with this remote.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=8a3d93d8-8216-427e-aab0-8410af49770b

Expert:  Jason Jones replied 3 years ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

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