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Richard
Richard, Software Engineer
Category: Software
Satisfied Customers: 36777
Experience:  Software Systems Specialist.
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I am unable to open internet explorer in windows 8.1 have a

Customer Question

I am unable to open internet explorer in windows 8.1 have a code and password XXXXX
Submitted: 3 years ago.
Category: Software
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Internet Explorer will not require a password, but the web site you are trying to access may.

Can you tell me which web site you are trying to log into please?

Is it your email website?

Expert:  Richard replied 3 years ago.
We block email address George, so I only see

my email is [email protected]

I need to know which email service this is for though, not your email address.

If you do not know, tell me the part AFTER the @ symbol please.

Customer: replied 3 years ago.

outlook.com

Expert:  Richard replied 3 years ago.
thank you George

Click on my link below

Click Me To Open

Log inn with your email address and password and tell me exactly what happens please.

Expert:  Richard replied 3 years ago.
How do you mean it does not come up?

you type in your password but it does not type in?

You press to sign in and nothing happens?

It says the password is wrong?
Customer: replied 3 years ago.

try to type in password but it shows no word or letter

Expert:  Richard replied 3 years ago.
Thanks George

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me if it responds please.

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