How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James K. Your Own Question
James K.
James K., Consultant
Category: Software
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
20304743
Type Your Software Question Here...
James K. is online now

I have Norton antivirus installed. I have two warnings that

Customer Question

I have Norton antivirus installed. I have two warnings that have come up on the screen:

Trojan. Zbot Remove failed
Downloader Remove failed

I have opened the various advice pages about what to do, but these do not seem to be very helpful. Are these threats still active and how can they be removed??

Tel 01284 762 402 [email protected]
Submitted: 3 years ago.
Category: Software
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

Please go ahead as proposed

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=7230e874-e612-4107-8421-673f708de80a

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 3 years ago.

I have tried to 'join session' with several different methods, but with no result

Expert:  James K. replied 3 years ago.
No problem


Lets do this

It will clear the files


CLICK HERE

download and install

Malwarebytes


Once installed , run a Scan and then, Click Remove selected when it finds the Infections

Malwarebytes is free

come back any Issues

Cheers James


Please Rate my answer with the smiley Faces and Submit

Expert:  James K. replied 3 years ago.
Ok your all done

Run malware again if needed

Cheers James

Now please rate my answer click the smiley Faces and submit come back any problems
James K. and 4 other Software Specialists are ready to help you
Customer: replied 3 years ago.

Dear XXXXX K


 


Thank you -


Assume all is clean.


Is Malwarebytes worth subscribing to as Norton seems to miss so much stuff, and not have all the solutions?


 


Thanks - All Best


 


Ian

Expert:  James K. replied 3 years ago.
Malware is great

Just use the free trial

Now Please rate my Service with the smiley Faces and Submit

Cheers James
Customer: replied 3 years ago.

Dear James,


 


It is good to find that Norton now reports all threats/ dangers have now been cleared. Thank you again


 


Ian

Expert:  James K. replied 3 years ago.
No problem

anytime any future questions just ask for James K

Related Software Questions