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Richard
Richard, Software Engineer
Category: Software
Satisfied Customers: 33889
Experience:  Software Systems Specialist.
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my outlook 10 will not send emails, they stay in the outbox.

Resolved Question:

my outlook 10 will not send emails, they stay in the outbox. I believe I have disabled any add onns.

I can send emails from another pc with the same settings that uses windows live mail
Submitted: 3 years ago.
Category: Software
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Are you still able to receive emails?

And which email service is outlook connecting to?

eg: Hotmail, Gmail, Yahoo?

Thank you
Customer: replied 3 years ago.

Hi Richard


 


mail.frontierac.co.uk is for both incoming and outgoing server


 


I can receive emails but all sent emails stay in the outbox.


I can send emails from another pc using windows live with the same settings


 

Expert:  Richard replied 3 years ago.
Thanks Mike

In Outlook, go to the outgoing server settings.

Tell me the server and port you are using please.

Customer: replied 3 years ago.


incoming imap 143


out smtp 25

Expert:  Richard replied 3 years ago.
ok, change outgoing to 587 and make sure SSL is enabled Mike.

If this fails, change it to 465 with SSL on.

Let me know the results please

Customer: replied 3 years ago.


Richard


 


I could change the settings to 465 ssl but it is the same, message stays in outbox


 


also when I do a test I get a message in the inbox if that helps.

Expert:  Richard replied 3 years ago.
Did you also use 587 with SSL Mike as per my instructions.

Customer: replied 3 years ago.

it wouldn't let me use 587 ssl

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.


850 959 909

Expert:  Richard replied 3 years ago.
Done
Richard, Software Engineer
Category: Software
Satisfied Customers: 33889
Experience: Software Systems Specialist.
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