Thank you for your question, my name is Richard and I look forward to assisting you.
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You will need to uninstall all Norton products ad then install the complete Norton 360 package again Robert.
To do this, the best method is to download the 30 day trial of Revo uninstaller from my link belowwww.revouninstaller.com
Once installed, run it and uninstall within the program, all Norton products listed.
Once done, restart the computer, install Norton and register it again like you did when initially purchasing the subscription.
It will then run correctly.
If you have any difficulties at all, please do not hesitate to let me know so I can assist you further