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GL ITCS
GL ITCS, Consultant
Category: Software
Satisfied Customers: 47
Experience:  MCP, MCSA, MCSE, MCTS, MCITP
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My outlook 2013 keeps shutting down. I have windows 8.1.

Customer Question

My outlook 2013 keeps shutting down. I have windows 8.1.
Submitted: 2 years ago.
Category: Software
Expert:  GL ITCS replied 2 years ago.

GL ITCS :

Hi there, I am here to assist you today, when it keeps shutting down, do you get any error message please? And has this just started happening or did it start after you upgraded to 8.1?

JACUSTOMER-t6jxejab- :

No error message received. It happened before 8.1 then seem to sort itself and then happened again after 8.1

GL ITCS :

So it literally just closes and that is it?

JACUSTOMER-t6jxejab- :

Yes.

GL ITCS :

ok, can you please go to the following folder and run scanpst.exe and tell me what happens, we will then have to monitor Outlook to see if it continues

GL ITCS :

C:\Program Files (x86)\Microsoft Office\Office15

GL ITCS :

you will find "scanpst.exe" in there

GL ITCS :

and you will then need to browse to your pst file to run it, with outlook closed

GL ITCS :

the file, might be in c:\Program Files\Microsoft Office\Office 15 also

JACUSTOMER-t6jxejab- :

Cannot see scanpst.exe in ther.

GL ITCS :

try c:\Program Files\Microsoft Office\Office 15

GL ITCS :

right click "run as administrator"

JACUSTOMER-t6jxejab- :

Says windows cannot find c:\Program Files\Microsoft Office\Office 15

GL ITCS :

if you browse to it in windows explorer

GL ITCS :

c drive

GL ITCS :

then program files etc

GL ITCS :

C:\Program Files\Microsoft Office\Office15

JACUSTOMER-t6jxejab- :

Got Office 15 but no scanpst.exe

GL ITCS :

ok, i will see about uploading it for you and then you can run it, will take a little time, in the meantime, could you please run a repair on the office installation from control panel?

GL ITCS :

Control Panel\All Control Panel Items\Programs and Features

GL ITCS :

then select office 2013 and change, then the repair option and reboot please?

GL ITCS :

in the meantime i will try to get this uploaded for you so you can look at that as well, if you can give me 15 mins or so, i will update this for you?

JACUSTOMER-t6jxejab- :

Got Office 15 via program etc but no scanpst.exe file visible.

JACUSTOMER-t6jxejab- :

sorry only just seen your last

GL ITCS :

Understood, can you please run the office repair as previously advised?

GL ITCS :

ok!

GL ITCS :

sorry!

GL ITCS :

Uploaded scanpst now

GL ITCS :

please try that and let me know how you get on with both

JACUSTOMER-t6jxejab- :

Done quick repair and about to reboot

GL ITCS :

ok

JACUSTOMER-t6jxejab- : Now on mobile phone as cannot get you back on laptop
GL ITCS :

have you downloaded the scanpst.exe on the laptop?

JACUSTOMER-t6jxejab- : No. How do I do that?
JACUSTOMER-t6jxejab- : Tried but says cannot as OLMAP132.dll missing from your computer.
GL ITCS :

I think you have an installation problem with the office software, i'll have to opt out of this for another expert to look at remotely for you

JACUSTOMER-t6jxejab- : How do I get email when outlook not working on computer? Cannot continue on phone.

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